Summary
Overview
Work History
Skills
Timeline
Generic

Kate Kahler

Abilene,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Sales Representative

Metro by T-Mobile
Abilene, TX
02.2023 - 06.2023
  • Analyzed customer feedback to improve products and services.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Identified opportunities for cross-selling additional products and services.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.

Customer Service Cashier

Tractor Supply
Abilene, TX
07.2022 - 02.2023
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Verified that all coupons were valid prior to processing them into the system.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Customer Service Cashier

Sam's Club
Abilene, TX
10.2022 - 01.2023
  • Assisted customers with locating merchandise within the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Resolved customer complaints in a professional manner.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Maintained accurate records of transactions using the point-of-sale
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Addressed customer questions and concerns regarding products and services.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Customer Service Representative

Lowe's
Abilene, TX
08.2021 - 07.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Cashier

Mirabito Gas
Binghamton, NY
01.2021 - 08.2021
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Welcomed customers, offering assistance to help find necessary store items.

Customer Service Representative

Price Chopper
Binghamton, NY
02.2021 - 04.2021
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Customer Service Representative

Kroger
Pekin, IL
11.2020 - 01.2021
  • Helped customers complete purchases, including processing payments and bagging items.
  • Participated in available training courses to improve sales skills and product knowledge.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
  • Managed cash register operations using POS system, including processing sales and returns.

Cashier

EZ Mart
Foreman, AR
08.2020 - 10.2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.

Cashier

Five Below Inc.
Grapevine, TX
08.2018 - 09.2018
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.

Customer Services Representative

Raising Cane's
The Colony, TX
08.2015 - 10.2016
  • Reviewed contents on food trays to check receiving complete order.
  • Portioned and packaged take-out foods for customers.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Quickly and efficiently processed payments and made accurate change.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.

Customer Services Representative

Dominos Pizza Inc.
The Colony, TX
04.2015 - 07.2015
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Quickly and efficiently processed payments and made accurate change.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Mastered point-of-service (POS) computer system for automated order taking.

Skills

  • Attention to Detail
  • Customer Service
  • Email
  • Microsoft Office Software
  • Microsoft Windows XP
  • POS
  • Retail
  • Time Management
  • Credit card payment processing
  • Retail sales customer service
  • Product organization
  • Adaptive team player
  • Money Management
  • Sales and Promotions
  • Merchandise restocking
  • Coin counting
  • Returns and exchanges
  • Issue resolution
  • Effective customer upselling
  • Cash drawer balancing
  • Customer assistance
  • Cash register operation
  • Scanner operations
  • Credit and cash transactions
  • Payment processing
  • Customer greeting
  • Cash management
  • ID verification
  • Liquor regulations and compliance
  • Client Service
  • Account Servicing
  • Account Management
  • Customer Needs Assessment
  • Records Management
  • Account development
  • Relationship Building
  • Strategy Development
  • Upselling and Cross Selling
  • Customer Relations
  • Relationship selling

Timeline

Sales Representative

Metro by T-Mobile
02.2023 - 06.2023

Customer Service Cashier

Sam's Club
10.2022 - 01.2023

Customer Service Cashier

Tractor Supply
07.2022 - 02.2023

Customer Service Representative

Lowe's
08.2021 - 07.2022

Customer Service Representative

Price Chopper
02.2021 - 04.2021

Customer Service Cashier

Mirabito Gas
01.2021 - 08.2021

Customer Service Representative

Kroger
11.2020 - 01.2021

Cashier

EZ Mart
08.2020 - 10.2020

Cashier

Five Below Inc.
08.2018 - 09.2018

Customer Services Representative

Raising Cane's
08.2015 - 10.2016

Customer Services Representative

Dominos Pizza Inc.
04.2015 - 07.2015

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Kate Kahler