Kate Kelley

Travel Planning & Sales

• Delivered exceptional customer service and client satisfaction by providing personalized travel recommendations and itineraries.
• Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
• Maintained detailed records of client interactions, bookings, and payments for easy reference.

Travel Writing & Research

• Conducted thorough research for accurate destination information and insider tips.
• Provided informative content accompanied by high-quality photographs, capturing the essence of each location.
• Reviewed accommodations, restaurants, attractions across various budget levels and provided honest, well-informed recommendations.
• Promoted articles on social media platforms, driving web traffic and boosting online presence.

Project Management

• Scheduled and tracked progress of tasks assigned to visual effects artists
• Followed up with artists on a daily basis to ensure task deliveries remained on schedule while communicating any scheduling changes to the appropriate supervisors and producers
• Partnered with producers, supervisors and artists to ensure shots were delivered in a timely manner
• Facilitated communication between all areas of the VFX pipeline and production teams

Client Relations

• Communicated regularly with high profile clients including HBO and Netflix
• Collaborated with internal producers to communicate with clients as a unified team
• Sat in on virtual client sessions and took notes for internal record
• Prepared and lead all deliveries of visual effects (both works in progress and final) directly to clients

Office Administration

• Tracked and entered employee time, check deposits and expenses
• Prepared all vendor and freelance employee invoices for processing with offsite Accounting team
• Managed Executive Producer's daily calendar

Production Team Support

• Adjusted bids, invoices, purchase orders and expenses for producers as needed
• Created and maintained a database of all jobs in-house including crew details, job progress, payment status, deadlines, etc,
• Built post-production calendars, shot lists for all potential and awarded jobs based on bidding and client schedules
• Organized detailed deliverables database for high volume deliveries

I worked closely with the production team to coordinate delivery of visual effects (including CG and compositing) as well as conform, and finishing. My duties included:

-Providing consistent administrative support to the production management team and show supervisors
-Scheduling and tracking progress of tasks for assigned artists or sequences in the production pipeline
-Partnering with producers, supervisors and clients to ensure shots are scheduled and delivered in a timely manner
-Following up with artists on a daily basis to ensure task deliveries remain on schedule and communicating any scheduling changes to the appropriate artists, supervisors and producers
-Coordinating and leading all client deliveries with Production Services department
-Managing meeting schedules and walkthroughs for supervisors, publishing detailed notes for the team
-Leading the setup of dailies and all client review sessions

I worked closely with the Graphics Manager at CBS Sports Network. My duties included:

-Artist coordination: Organizing, prioritizing and assigning all incoming graphic requests for remote production to scheduled artists. Following up with artists on progress and ensuring all deadlines are met.

-Quality control: Completing quality checks on new graphic elements for remote production—proofreading for color, logos, spelling & grammar. Approving all finished graphic elements.

-Preparing elements for live broadcast: Quality checking new studio elements, logging and titling each new file to standard format, loading files into Tria, and providing records for producers and studio crew

-Maintaining database of graphic elements: Creating and regularly updating a series of spreadsheets for hundreds of NCAA teams as well as NFL, NBA, NHL and MLB teams. These spreadsheets track what completed graphic elements are stored on our servers, as well as details about each individual element.

-Delivery: Posting approved elements to shared server for immediate producer and editor access.

Reception/Administrative Duties: Answer and direct all incoming phone calls to the company; maintain daily records of all current edit, mix or conform jobs and clients in-house; enter detailed metadata for completed jobs into storage database for easy access to finished spots; arrange weekly catered office lunches (including budgeting, menu, purchasing and set up)

Expediting/Runner Duties: Log and track all incoming and outgoing drives, pack and ship drives for finished jobs to storage, hand deliver drives to various agencies throughout the city; complete weekly inventory and orders for food, beverage, equipment and supplies; maintain stock and cleanliness of entire office, complete any additional tasks requested by assistants, editors, producers or company partners

Served as the sole Reservations Agent in the Massachusetts office at Furnished Quarters.

Client relations-Constant phone and email communication with clients. Qualify all incoming leads and work any transient or independent leads not associated with corporate accounts. Maintain a strong relationship with each client and provide them with options that fit their personal needs.

High volume office environment-Work as a team player in an office environment with a high volume of tasks. Switch between multiple computer programs and software, answer phones for both sales and customer service calls, create email templates and customized options for every client. Complete daily follow up tasks with clients in addition to qualifying new leads. Assist fellow team members when they are out of the office.

Sales and revenue-Responsible for qualifying and converting new leads into sales.

Product knowledge-Have an expert knowledge of all Boston and Cambridge properties. Tour apartments and properties with clients regularly and be able to answer all of their questions, no matter how specific.

Served as the sole In-House Reservationist at a 356 room four-diamond property.

Group reservations—entered and audited rooming lists for groups of all sizes from small parties to citywide conferences, process group billing information, worked closely with sales department and group clients to ensure accuracy and a positive guest experience.

Transient reservations—Managed all in-house bookings, created individual reservations for transient business and leisure travelers, audited third party arrivals and extranets including but not limited to Booking.com, Expedia, Hotel Tonight, Hotwire and Tablet, manually input direct and third party reservations as needed.

Worked closely with Director of Revenue Management to ensure rates reflect business needs and market trends, researched commissions and communicated results to Accounting department for payment.

Served as primary point of contact for all guests in-house; warmly and professionally provided concierge services including recommendations for activities, dining and transportation.

Responded to any guest needs from housekeeping service to luggage storage, wake up calls and parcel deliveries.

Completed check-in and check-out process, assigned rooms, informed guests of all hotel amenities, ensured all billing and contact information was accurate for each guest, often in high volume situations.

Manually created reservations for any walk-in guests.

Provided superior customer service as the guest’s first contact with the hotel via phone.

Served as base of operations for internal matters on property, including but not limited to: PBX, guest services, parking, security, shipping/receiving and in-room dining.

Expedited all service calls from guests and staff by calling in all requests to the appropriate departments and following up with the guest.
Provided superior customer service as the guest’s first contact with the hotel via phone. Served as base of operations for internal matters on property, including but not limited to: PBX, guest services, parking, security, shipping/receiving and in-room dining. Expedited all service calls from guests and staff by calling in all requests to the appropriate departments and following up with the guest.

Greeted and interacted with all customers, handled cash transactions, prepared handcrafted beverages, cleaned work station and equipment.

Trained new hires on the basics of espresso and cold bar, from recipes to mechanics of equipment.

High volume, fast paced environment requiring constant multitasking and composure under pressure.