KATE K. GRAY
Wadsworth,OH
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Soprema USA
08.2022 - Current
- Provided primary customer support to internal and external customers
- Maintained and managed customer files and databases
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined service processes, enhancing response times and overall customer satisfaction.
- Implemented feedback mechanisms to improve service delivery and address customer needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Cross-trained and provided backup support for organizational leadership.
Christian Education Director
First Christian Church
03.2014 - 08.2022
- Developed and implemented educational programs for diverse age groups within church community.
- Trained and mentored volunteer leaders to enhance teaching effectiveness and engagement.
- Coordinated intergenerational events fostering community and spiritual growth among participants.
- Established partnerships with local organizations to expand outreach and educational opportunities.
- Led workshops for parents on faith-based education, enhancing family involvement in church activities.
- Managed budget allocations for educational resources, ensuring efficient use of funds in programming efforts.
- Implemented innovative teaching methods to engage learners at various stages of spiritual growth, resulting in increased participation rates among members.
- Strengthened faith formation through regular assessment and evaluation of program effectiveness, making adjustments as needed to better serve participants'' needs.
- Fostered intergenerational connections through the development of shared learning experiences, bridging gaps between age groups.
Income Tax Clerk
City of Green
01.2006 - 01.2008
- Processed and reviewed tax returns for accuracy and compliance with municipal regulations.
- Assisted in maintaining accurate financial records, ensuring timely updates to tax databases.
- Collaborated with team members to resolve discrepancies in taxpayer accounts efficiently.
- Contributed to company growth by consistently meeting deadlines during peak tax seasons, ensuring timely submission of client returns.
- Increased client satisfaction with prompt responses to inquiries regarding their tax status and documentation requirements.
- Provided clerical support to the tax audit team
- Maintained and organized tax files, records, and statements of clients
Planning and Zoning Commission Secretary
City of Green
01.2003 - 01.2006
- Managed scheduling and coordination of meetings for city officials, ensuring efficient use of time and resources.
- Facilitated communication between departments, enhancing collaboration and information flow across the organization.
- Maintained accurate records and documentation, contributing to streamlined administrative processes and compliance.
- Assisted in drafting official correspondence, enhancing clarity and professionalism in communications with the public.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Coordinated the Planning Board meeting agenda and organized the distribution of pertinent materials to the Planning Board.
- Took minutes of the Planning Board meetings
Education
High School Diploma -
Jackson High School
05.1996
No Degree - Communications
The Ohio State University
Columbus, OhioSkills
- Customer service
- Good communication skills
- Customer relations
- Customer relationship management (CRM)
- Complaint handling
- Problem resolution
- Report generation
- Data entry
- Professional telephone demeanor
- Administrative support
- Critical thinking
Timeline
Customer Service Specialist
Soprema USA
08.2022 - Current
Christian Education Director
First Christian Church
03.2014 - 08.2022
Income Tax Clerk
City of Green
01.2006 - 01.2008
Planning and Zoning Commission Secretary
City of Green
01.2003 - 01.2006
High School Diploma -
Jackson High School
No Degree - Communications
The Ohio State University