KATE KINSMAN
Muskegon
Summary
Dynamic Payroll Associate with proven expertise at Southwest Airlines, excelling in payroll administration and compliance. Recognized for enhancing customer relationships and driving operational efficiency. Skilled in Microsoft Excel and project management, I consistently deliver results while fostering a collaborative team environment. Committed to achieving high standards in payroll processing and employee relations.
Overview
22
22
years of professional experience
Work History
Payroll Associate
Southwest Airlines
Dallas
04.2012 - 11.2012
- Processed daily payroll for CS&S employees across multiple bases.
- Communicated with internal and external customers with professionalism and enthusiasm.
- Executed general office tasks, including filing and managing a multi-line phone system.
Assistant Manager
Gap, Inc.
Allen
09.2011 - 04.2012
- Achieved high customer satisfaction through effective implementation of Net Promoter Scores (NPS) system.
- Managed staff scheduling and facilitated team communication for smooth workflow.
- Cultivated a customer-centered mindset to drive sales growth and improve operational efficiency.
Sales Associate
Gap, Inc.
Nashville
05.2011 - 09.2011
- Cultivated brand loyalty through exceptional customer service and engagement.
- Achieved the highest average Gap card registrations within the brand, driving customer retention.
- Enhanced customer service experience by addressing inquiries and upselling on sales floor.
Pharmacy Care Coordinator Manager
Hemophilia Health Services
Nashville
08.2007 - 10.2008
- Promoted customer service education to enhance patient experiences and problem-solving skills.
- Planned customer service interactions for patients and pharmacy care coordinators.
- Supervised pharmacy staff to monitor personnel performance and ensure quality standards.
TennCare Pharmacy Program Manager
TennCare
Nashville
03.2006 - 10.2008
- Facilitated stakeholder meetings to ensure alignment on project goals and deliverables.
- Oversaw vendor relationships to guarantee compliance with organizational standards.
- Monitored vendor performance to maintain positive relationships and adherence to contractual terms.
Front-End Supervisor
Gap Outlet
Nashville
08.2003 - 09.2004
- Instructed sales associates on optimal customer service strategies for Brand Credit Card, enhancing service techniques, and product knowledge
- Promoted Net Promoter Scores (NPS) system, achieving high ratings in customer satisfaction surveys.
- Directed daily comprehensive sales reports to assess performance and uncover trends, inventory levels, and optimize merchandise presentations.
Stock Supervisor
Old Navy
Lansing
05.2003 - 08.2003
- Executed all shipment receiving and processing procedures efficiently.
- Developed comprehensive training plans to enhance team performance.
- Monitored productivity metrics to ensure timely completion of Brand Experience tasks.
Corporal
United States Army
06.1990 - 06.1997
- Senior Administrative Assistant to Unit Commander
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, Michigan12.2002
Skills
- Customer relationship management
- Payroll administration
- Health insurance benefits
- Employee onboarding
- Executive support
- Project management
- Time and attendance systems
- Workday proficiency
- Organizational skills
- QuickBooks experience
- Office management
- Project planning
Timeline
Payroll Associate
Southwest Airlines
04.2012 - 11.2012
Assistant Manager
Gap, Inc.
09.2011 - 04.2012
Sales Associate
Gap, Inc.
05.2011 - 09.2011
Pharmacy Care Coordinator Manager
Hemophilia Health Services
08.2007 - 10.2008
TennCare Pharmacy Program Manager
TennCare
03.2006 - 10.2008
Front-End Supervisor
Gap Outlet
08.2003 - 09.2004
Stock Supervisor
Old Navy
05.2003 - 08.2003
Corporal
United States Army
06.1990 - 06.1997
Bachelor of Science - Psychology
Central Michigan University