Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kate Koller

Portland,OR

Summary

I am a results-driven and ambitious employee with a passion for work that involves a physical challenge. I enjoy working in the outdoors and serving my local community. I pride myself in my ability to take on new challenges with a positive attitude and my ability to work well in high-pressure, dynamic work environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Revolution Hall
03.2024 - Current
  • Efficiently managing ticketing processes while ensuring resolution of customer inquiries and issues.
  • Delivering exceptional service to enhance customer experiences and foster loyalty among clientele.
  • Engaged proactively with customers to understand their needs
  • Facilitating calm and productive conflict resolution
  • Engaged guests entering venue and offered to assistance with wayfinding.

Stage Hand

Showcall Services
02.2024 - Current
  • Stored, loaded and unloaded set pieces and musical equipment for live performances.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Worked with a team to put all props and set pieces in place
  • Assisted in all technical and practical effect setup for live musical performances and broke down all equipment at close of each show.

Site Operations

Monqui, Inc.
03.2024 - 10.2024
  • Executed detailed event setups to ensure a seamless experience for concert attendees.
  • Coordinated team efforts to enhance collaboration and achieve project objectives efficiently.
  • Enforced safety measures to maintain a secure environment for staff and artists.
  • Maintained event site appearance by performing various groundskeeping tasks

Security Manager

McMenamins Crystal Ballroom
08.2022 - 03.2024
  • Facilitated staff training sessions to enhance team skills and ensure adherence to best practices.
  • Executed emergency response protocols to safeguard patron and staff safety for critical situations during live events.
  • Documented incidents accurately and promptly to maintain compliance and improve organizational processes.
  • Evaluated potential risks to develop strategies for mitigating hazards and ensuring a safe environment for staff and patrons.
  • Protected sensitive areas and maintain the security of the venue.

General Contractor

Jupiter Hotel
05.2022 - 09.2022
  • Operated various power tools efficiently to complete hotel restoration project in a timely manner.
  • Prepared construction sites by clearing debris and ensuring a safe working environment.
  • Ensured strict adherence to safety compliance regulations to maintain a safe workplace.
  • Collaborated effectively with team members to achieve project objectives and foster a positive work environment.
  • Demonstrated physical endurance by performing demanding tasks over extended periods.
  • Handled materials safely and efficiently to support workflow and maintain organization on-site.

Education

Bachelor of Arts - Music Performance

Western Washington University
Bellingham, WA
01-2021

Skills

  • Ability to perform physically demanding tasks
  • Strong listening skills
  • Exceptional communication and teamwork skills
  • Conflict resolution tactics
  • Team building and supervision
  • Positive attitude
  • Familiarity with the use of power tools
  • Carpentry
  • Punctual

Certification

  • Microsoft Office Specialist
  • OLCC certified
  • Food Handlers certified

Timeline

Guest Services Associate

Revolution Hall
03.2024 - Current

Site Operations

Monqui, Inc.
03.2024 - 10.2024

Stage Hand

Showcall Services
02.2024 - Current

Security Manager

McMenamins Crystal Ballroom
08.2022 - 03.2024

General Contractor

Jupiter Hotel
05.2022 - 09.2022

Bachelor of Arts - Music Performance

Western Washington University

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Kate Koller