Summary
Overview
Work History
Education
Skills
Section name
Timeline
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Kate Langley

College Station,TX

Summary

Responsible and reliable support staff manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines. Strives to be flexible and easy to work with, always appearing professional and ready to work.

Overview

7
7
years of professional experience

Work History

Support Staff Member

Madison Gorzycki
08.2022 - Current
  • Full time position in Salon/Spa services.
  • Attended work meetings to stay up to date on tasks needing to be worked on.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Responsible for opening and closing procedures.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Assisted employees with making copies, contacting guests, scheduling appointments.
  • Communicated with clients on behalf of staff to relay messages and information.

Assistant

Keith Langley
08.2023 - 08.2023
  • Part time position assisting in HVAC.
  • Responsible for picking up trailer and equipment.
  • Relay messages to owner
  • Worked closely with the owners, assisting in any and every request made.

Front Desk Manager

Jackie Russell
08.2021 - 08.2022
  • Full time position in retail and customer service.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions.
  • Responded to telephone and checked emails.
  • Greeted customers upon arrival, offered assistance, and answered questions.
  • Responsible for opening and closing procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Management Assistant

Mark Jenschke
11.2016 - 05.2021
  • Full time position in Wildlife game/livestock processing
  • Created and updated records and files to maintain document compliance.
  • Assisted with maintaining inventory. Restocking products when necessary
  • Responsible for training new employees.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Took in orders, as well as loading boxes for pickup
  • Helped during every step of the order process.
  • Contacted customers/welcomed customers upon arrival

Education

High School Diploma -

New Braunfels High School
New Braunfels, TX
05.2021

Skills

  • Telephone Assistance
  • Business Operations Procedures
  • Opening and Closing Procedures
  • Support Services
  • Check-Ins
  • Paperwork Assistance
  • Excellent Communication
  • Training and Development

Section name

Did photography, homemaking, and arts for 3 years, then went on to raising and showing pigs for 4 years. These activities offered a chance to learn discipline, hard work, communication, and commitment that has helped me through my life and all of the job opportunities I have had so far.


Timeline

Assistant

Keith Langley
08.2023 - 08.2023

Support Staff Member

Madison Gorzycki
08.2022 - Current

Front Desk Manager

Jackie Russell
08.2021 - 08.2022

Management Assistant

Mark Jenschke
11.2016 - 05.2021

High School Diploma -

New Braunfels High School

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Kate Langley