Kate Langley
Theodore
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes strategic merchandising to maximize product exposure and drive sales. Track record of building customer loyalty and addressing inquiries effectively.
Overview
3
3
years of professional experience
Work History
Cabinets/Appliance Sales Specialist
Lowes Home Improvment
05.2024 - 04.2025
- Managed multiple projects simultaneously, meeting deadlines without compromising quality standards.
- Developed customized cabinet solutions based on individual client budgets while maintaining high-quality craftsmanship standards.
- Optimized workflow processes by implementing efficient inventory management systems for faster order fulfillment.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Utilized Products app to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Operated store equipment to promote safety and reduce injury.
- Maintained product knowledge to assist and educate customers on options available.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Streamlined the sales process for increased efficiency and better client experience.
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
08.2023 - 10.2023
- Attended industry conferences to stay current on trends, regulatory changes, and emerging technologies in catastrophe insurance adjustment practices.
- Improved claim processing efficiency by conducting thorough inspections and accurate assessments of property damages.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Managed claim-related communications with stakeholders such as homeowners, agents, and contractors to ensure timely resolution and client satisfaction.
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Safeguarded company interests by adhering strictly to internal guidelines, legal regulations, and ethical principles throughout the claim handling process.
Gym Receptionist
Club 4 Fitness
06.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of cleaning supplies, and other amenities for optimal availability to members.
IT Technician
Pilot Catastrophe Services
06.2022 - 03.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Waitress
Hooters
02.2022 - 06.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Team Member
Mediterranean Sandwich Co.
11.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
GED -
Theodore High School
Theodore, AL05-2021
Skills
- Sales assistance
- Deal closing
- Goal oriented
- Display maintenance
- Inventory oversight
- Sales floor monitoring
- Friendly and helpful
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Cabinets/Appliance Sales Specialist
Lowes Home Improvment
05.2024 - 04.2025
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
08.2023 - 10.2023
Gym Receptionist
Club 4 Fitness
06.2023 - 08.2023
IT Technician
Pilot Catastrophe Services
06.2022 - 03.2023
Waitress
Hooters
02.2022 - 06.2022
Team Member
Mediterranean Sandwich Co.
11.2021 - 04.2022
GED -
Theodore High School
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