Kate Lawsure
Fort Wayne,Indiana
Summary
Passionate bartender and server with strong multitasking and customer service skills. Proven ability to foster client relationships and drive sales through effective upselling. Committed to enhancing guest experiences in fast-paced environments. Looking to take these skills and apply them to a more challenging career.
Overview
14
14
years of professional experience
Work History
Bartender/Server
Red Rose
Springfield, MA
04.2012 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Upsold daily specials and promotions, increasing overall sales revenue for the establishment.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Monitored cash drawer for accuracy, ensuring proper handling of currency and receipts.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented streamlined processes for order taking, reducing wait times during peak hours.
- Developed seasonal drink menus, integrating current trends to attract new clientele.
- Established strong relationships with patrons, fostering a welcoming atmosphere that encouraged repeat visits.
- Ensured compliance with health and safety regulations, maintaining a clean and organized bar environment.
Bartender
Sophia's Sports Bar
Springfield, MA
03.2025 - 12.2025
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and retention.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Client relationship building
- Patience and tolerance
- Customer service expertise
- Product and service knowledge
- Complex Problem-solving
- Upselling and cross selling
Timeline
Bartender - Sophia's Sports Bar
03.2025 - 12.2025
Bartender/Server - Red Rose
04.2012 - 12.2025
Ludlow High School - High School Diploma,