Summary
Overview
Work History
Education
Skills
Timeline
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Kate LeMay

Connellsville,PA

Summary

Dynamic Assistant Manager with a proven track record at Dollar General Market, excelling in customer service and team leadership. Increased sales through innovative merchandising strategies and enhanced customer relations. Skilled in money handling and maintaining workplace safety compliance, fostering a positive environment that drives employee engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Dollar General Market
04.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

Little Caesars
08.2016 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Taconic High School
Pittsfield, MA
06.2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Employee scheduling
  • Sales strategies
  • Sales growth
  • Sales reporting
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Inventory management
  • Active listening
  • Multitasking
  • Organizational skills
  • Professional and courteous

Timeline

Assistant Manager

Dollar General Market
04.2021 - Current

Sales Associate

Little Caesars
08.2016 - 03.2021

Taconic High School

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Kate LeMay