Kate Lev
Brooklyn,NY
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
VP/Retail Store Manager
TD Bank
10.2022 - Current
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
AVP/Risk Manager/Branch Manager
Bank Of America
12.2019 - 11.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Developed strategic plans for day-to-day financial operations.
- Created financial dashboards to provide insights into key performance indicators.
VP/Market Retail Manager
Capital One
10.2011 - 09.2018
- Managed four locations within the Market
- Opened DeNova with digital transformation as focus
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and guided team members to maintain high productivity and performance metrics.
VP/Branch Team Leader
Amalgamated Bank
09.2010 - 10.2011
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
- Resolved escalated customer and associate issues and counseled associates.
- Led market-wide training initiatives.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Master of Arts - Human Resources Management
University of Arizona
Tucson, AZ09.2024
Diversity Management Certified - Diversity And Inclusion
Management And Strategy Institute
Online03.2020
Bachelor of Arts - Business Administration
Pace University
New York, NY05.2002
Skills
- Risk Management Leader
- Sustained Profitability
- Stock Management
- Operational Efficiency
- Quality Assurance
- Problem-Solving Strengths
- Performance Monitoring and Evaluation
- Hiring Management
- Process Improvement
- Budgeting and Cost Control
- Strategic Partnership
- Organizational Structuring
- Policy Development and Enforcement
- Leading with Diversity and Inclusion
- Performance Management
Languages
Russian
Native or Bilingual
Ukrainian
Elementary
Timeline
VP/Retail Store Manager
TD Bank
10.2022 - Current
AVP/Risk Manager/Branch Manager
Bank Of America
12.2019 - 11.2021
VP/Market Retail Manager
Capital One
10.2011 - 09.2018
VP/Branch Team Leader
Amalgamated Bank
09.2010 - 10.2011
Master of Arts - Human Resources Management
University of Arizona
Diversity Management Certified - Diversity And Inclusion
Management And Strategy Institute
Bachelor of Arts - Business Administration
Pace University
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