Kate Lewis
Lakeland
Overview
16
16
years of professional experience
Education
Associate of Science - Communications
Widener University
Chester, Pennsylvania, PA05.2013
Summary
Dynamic Grooming Shop Manager at Big Dogs Bath House with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in inventory management and employee development, I successfully implemented strategies that increased sales and improved team performance, fostering a collaborative environment that drove continuous improvement.
Work History
Grooming Shop Manager
Big Dogs Bath House
01.2025 - 09.2025
- Oversaw daily operations, ensuring efficient workflow and high standards of customer service.
- Managed inventory levels, optimizing stock management to reduce waste and improve product availability.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
- Implemented process improvements that streamlined checkout operations, reducing wait times for customers.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and promotional strategies.
- Developed staff schedules, balancing labor costs with operational needs to enhance productivity.
- Maintained compliance with health and safety regulations, fostering a safe environment for employees and customers.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Enhanced social media presence, driving more foot traffic to store.
- Increased customer loyalty with personalized shopping experiences and excellent service.
- Improved team morale and productivity through regular feedback and recognition programs.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Event Planner/supervisor
Self Employed Services
11.2009 - 10.2018
- Coordinated logistics for various events, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, optimizing resources for maximum efficiency.
- Collaborated with vendors to secure services and negotiate contracts, enhancing service quality.
- Managed on-site operations, addressing issues promptly to maintain event flow.
Event Planner
Widener University
09.2009 - 05.2013
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Developed event timelines, managing schedules and deadlines effectively.
- Collaborated with vendors to secure necessary resources and services for events.
- Implemented feedback mechanisms to improve future event planning processes.
- Created promotional materials to increase event visibility and attendance.
- Trained junior team members on best practices in event planning and coordination.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Established working relationships with clients by organizing various events.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Trained and supervised event staff to complete tasks on time.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Created detailed timelines and budgets for events to meet all deadlines.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Implemented protocols and procedures to effectively manage planning process.
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Task delegation
- Customer engagement
- Merchandise planning
- Sales promotions
- Policy enforcement
- Staff recruitment
- Social media marketing
- Vendor engagement
- Team leadership
- Decision-making
- Effective leader
- Operations management
- Teamwork and collaboration
- Strategic planning
- Staff management
- Relationship building
- Delegating work
- Staff hiring
- Quality assurance
- Customer relations
- Marketing strategies
- Sales tracking
- Recruitment
- Customer retention
- Price structuring
- Customer service management
- Sales strategies
- Performance improvements
- Desktops, laptops, and mobile devices
- Operations oversight
- Employee relations
- Employee development
- Calendar management
- Administrative management
- Business marketing
- Human resources
- Organizational structuring
Timeline
Grooming Shop Manager
Big Dogs Bath House
01.2025 - 09.2025
Event Planner/supervisor
Self Employed Services
11.2009 - 10.2018
Event Planner
Widener University
09.2009 - 05.2013
Associate of Science - Communications
Widener University