Kate Lievonen
Delray Beach,FL
Summary
Focused worker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Enthusiastic and willing to take on any task.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Stock Clerk
Publix Super Markets Inc
04.2017 - Current
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
- Supervised and trained new staff in performing census.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Maintained store assets with effective loss prevention strategies.
- Worked with customers to pack items according to specific desires and requirements.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated effectively across departments in order to maintain consistent and cohesive store appearance.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as 40 pounds.
VITAS Proactive Caller Volunteer
Vitas Healthcare Hospice
11.2020 - 01.2021
- Increased customer satisfaction by efficiently addressing and resolving concerns during calls.
- Collaborated with team members to share best practices, address challenges, and achieve shared goals.
- Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
- Logged call information and solutions provided into internal database.
- Educated families on hospice services and provided emotional support throughout entire process.
- Communicated with patients, ensuring that medical information was kept private.
- Managed approximately 20 calls per week to family members of Hospice patients.
Education
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton05.2025
High School Diploma -
Atlantic Community High School
Delray Beach, FL05.2021
Skills
- Proficient in Microsoft Word
- Quick Learner
- Materials Transport
- Dependable and reliable
- Efficient Stocking
- Goal Setting and Prioritization
- Friendly and Personable
- Staff Training
- Time Management
- Willing to Learn
- Positive Attitude
Certification
BLS Certified
Timeline
VITAS Proactive Caller Volunteer
Vitas Healthcare Hospice
11.2020 - 01.2021
Grocery Stock Clerk
Publix Super Markets Inc
04.2017 - Current
Bachelor of Science - Nursing
Florida Atlantic University
High School Diploma -
Atlantic Community High School
BLS Certified
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