Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Kate-Lyne Middaugh

Belleville,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Graham Hotel Systems
Ann Arbor MI, MI
02.2023 - Current
  • Answered guest inquiries regarding hotel offerings and services.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Registered guests into the computer system accurately and efficiently.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Offered guests beverages and refreshments upon check-in.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Corrected guest issues promptly with knowledgeable and friendly service.

Salon Coordinator

Fantastic Sams Cut & Color
Belleville, MI
03.2020 - 02.2023
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Provided administrative support to the salon team, including scheduling appointments and managing customer records.
  • Developed and maintained client relationships by providing excellent customer service.
  • Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
  • Greeted customers and provided them with salon services information.
  • Responded efficiently to inquiries from customers about available services or products offered by the salon.
  • Organized inventory of supplies needed for daily operations of the salon.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Education

High School Diploma -

Lincoln Highschool
Ypsilanti, MI
05-2019

Skills

  • Customer Rapport
  • Effective Planning
  • Guest Check-In and Check-Out
  • Guest Service and Assistance
  • Hospitality Services
  • Guest Relations
  • Conflict Management
  • Cash Management
  • Cleaning and Sanitizing
  • Guest complaint resolution
  • Reservations management

Certification

  • CPR Certified
  • TIPS Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Guest Service Agent

Graham Hotel Systems
02.2023 - Current

Salon Coordinator

Fantastic Sams Cut & Color
03.2020 - 02.2023

High School Diploma -

Lincoln Highschool

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