Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Katelin McAndrew

Katelin McAndrew

Winter Garden,FL

Summary

Motivated individual with experience in customer service, sales, and creative marketing tactics. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Regional Marketing Manager

Andersen Windows & Doors
06.2022 - Current
  • Lead channel optimization efforts through program, special projects, & dealer tools (Salesforce, Matterport, MyAndersen, GoApp)
  • Managed Largest Account Base across US
  • Showroom design and optimization of products
  • Independent Project Management Work
  • Problem Solving & Critical Thinking
  • Lead Concierge marketing efforts for APBS, Strategic Accounts, &
  • Local through Channel Marketing Support.
  • Collaborated with clients to optimize software functions.
  • Developed strategic and tactical marketing plans for region.
  • Implemented new product line launches by initiating strategic advertising projects, marketing tactics and social media alliances.
  • Utilized Adobe Creative Suite to produce professional marketing collateral.
  • Created and managed social media campaigns to increase brand engagement.
  • Implemented 8 new marketing strategies for dealers based on rejection and consumer satisfaction data

Territory Sales Representative

Andersen Windows & Doors
06.2015 - 06.2022
  • Establish and evaluate performance against annual, quarterly and monthly sales goals while identifying risks and opportunities to business
  • Showcasing Andersen brand with forward thinking methods that create exceptional experiences and lasting relationships
  • Managing multiple territories($10MIL) and providing continuous training to individuals who represent Andersen brand
  • Taking marketing to new level by reaching audiences in progressive way with digital marketing tactics
  • Creating showroom design and product selection that leverages brand in positive light utilizing modern tools: Sketchup, Matterport Virtual Showroom, ect.
  • Provided data and insights for meetings, presentations
  • Achieved or exceeded company-defined sales quotas every year
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to event marketing, sales and brand promotion.

Attraction CM/ Recreation CM

Walt Disney World Resort
07.2019 - 01.2022
  • Part Time Recreation CM responsible for aquatic safety of guests. Following guide of 5 Keys standards: Safety, Courtesy, Inclusion, Show, and Efficiency. Strong observational skills. Complete monthly in-service hours. Maintain cleanliness of pool areas. Trained on life saving tactics for infant, child, and adult.
  • Opening Team Ratatouille: Participate in opening test and adjust phase of new attraction, continue use of 5 Keys standard, high priority of guest safety, engaging guest while maintaining "show" environment. Provided trouble shooting solutions during down times.

Front of House Manager/Marketing, Manager/Opening Team

The Texas Roadhouse
03.2012 - 06.2015
  • Shape guest experience by maintaining dining room appearance, hiring, and training quality staff, and ensuring excellent customer service
  • Local store marketing to promote business and develop creative marketing tactics to ensure yearly sales goals are met
  • Establish and evaluate performance against annual, quarterly and monthly sales goals while identifying risks and opportunities to business
  • Created relationship building events quarterly for staff to attend
  • Leadership and developmental coaching and support of team member(s)
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Education

Certificate -

University of South Florida Muma College of Business
Tampa, FL
05.2021

Master of Science - Project Management

The College of St. Scholastica
Duluth, MN
04.2019

Bachelor of Science - General Science

Mount Aloysius College
Cresson, PA
05.2014

Skills

  • Leadership & Development
  • Microsoft Project
  • Adobe Office Suite
  • Social Media Engagement
  • Sales Leadership
  • Product LifeCycle Management
  • Staff Development
  • Salesforce
  • Presentation Specialist
  • Stakeholder Management
  • Staff Training
  • Team Collaboration
  • Professional Networking

Accomplishments

  • Andersen Sales Excellence Award
  • 2X Presidents Club Member
  • Steady Freddy(Four Years Achieving Sales Goal)

Additional Information

  • AWARDS: Andersen Sales Excellence Award, Two Time Presidents Club Member, Steady Freddy Award Winner (4 years sales goal achievement)

Timeline

Regional Marketing Manager

Andersen Windows & Doors
06.2022 - Current

Attraction CM/ Recreation CM

Walt Disney World Resort
07.2019 - 01.2022

Territory Sales Representative

Andersen Windows & Doors
06.2015 - 06.2022

Front of House Manager/Marketing, Manager/Opening Team

The Texas Roadhouse
03.2012 - 06.2015

Certificate -

University of South Florida Muma College of Business

Master of Science - Project Management

The College of St. Scholastica

Bachelor of Science - General Science

Mount Aloysius College

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Katelin McAndrew