Kate Messal

• Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content.
• Identified skill gaps within employee population and recommended appropriate learning interventions resulting in increased workforce proficiency.
• Served as a mentor to learners seeking guidance in their professional development journey, offering support and resources for success.
• Developed customized training solutions tailored to the unique needs of individual clients or organizations.

• Provide day to day support and problem solving for wide range of mortgage software applications, including Encompass, ensuring smooth operations and efficient workflows.
• Spearhead and direct workgroups tasked with developing requirements, testing, communicating, training and implementing improvements to real estate processes and technology.
• Drive improvement initiatives and enhance operational effectiveness while adhering to change management processes.
• Conceptualized and wrote Corporate Mortgage Procedure Manual which documents standardized mortgage loan process and sets standards for various business units. Results include improved process consistency and compliance.
• Review and test software updates and releases, overseeing deployment and migration as well as communication of important release of information.
• Mortgage operations and technology subject matter expert, assisting end users and senior management.
• Manage vendor and system provider relationships to leverage applications to their fullest capacity, ensuring optimal utilization of technology resources.
• Guided six Real Estate Departments through acquisition, including gap analysis, developing and delivering comprehensive training, and serving as main contact for post-merger support.
• Recognized as having instrumental role in successfully transitioning from 17 division workflows to a unified, standard process, resulting in efficiency and reduced redundancies.
• Actively participated in new software implementations, facilitating company-wide training and communication.
• Ensured the widespread dissemination of import information across a large footprint through the strategic use of newsletters and timely "In the Know" email blasts.
• Expert in troubleshooting Encompass LOS issues.

• Work closely with RE Manager and MLO's to identify and solve department needs.
• Provide leadership to MLO and Processing staff.
• Review and communicate regulatory and process updates.
• Resource for Encompass system and program guideline questions, researching complex issues as necessary.
• Preform loan underwriting and closing duties for construction, lot/land and portfolio loans.
• Provided training to increased consistency and allow for department growth.
• Managed vendor relationships.
  Assist Manager with audit responsibilities.

• Processed secondary market and portfolio loans, working in any capacity necessary to prepare files for closing.
• Proactively maintained up-to-date knowledge of bank loan products, lending policies, and frequently evolving agency and investor guidelines.
• Met each challenge, update and change head on with positive attitude.

Accomplishments:

• Proven ability to work seamlessly with Mortgage Loan Officers, Bank President, RE Regional Manager and local team of tellers/SSR's to provide successful outcomes.
• Subject mater expert for Encompass.

• Detail oriented position requiring high degree of accuracy.
• Solid understanding of operations side of banking.
• As CSR: Assisted customers with specialized services and new account openings.
• Experienced with compliance and regulation requirements that oversee banking operations activities.
• As Bank Teller: Provided efficient and accurate transaction processing.
• Experience with systems surrounding Cashier Checks, counter checks, loan payments, stop payments & wire transfers.
• Experience with procedures involving teller cash drawers, ATM's and vaults.

• Developed processes and procedures for Title Department of this start-up company.
• Served as hands on manager, actively participating in daily work of title department.
• Managed workflow and training of 5 employees.
• Detailed understanding of title products and services.
• Developed excellent rapport with property owners, potential buyers, real estate agents, underwriters and fellow staff.
• Oversaw maintenance and upkeep of TCT's digitized title plant.
• Strong understanding of public records and recording processes.