Kate Montalvo
Summary
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Bartender/Shift Manager
La Popular CDMX
11.2023 - Current
- Was apart of the store opening, went through extensive training.
- Working with fellow bartenders to come up with new techniques and cleanliness in a brand new bar and restaurant setting.
- Learning all new agave centric craft cocktails and distillers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Managed and motivated employees to be productive and engaged in work.
Bartender/Server
Gus's Barbecue
05.2021 - 11.2023
- Collaborating with the back of house and front of house staff for prompt and correct delivery of orders.
- Delivering a memorable dining experience by resolving all customer issues promptly.
- Creating signature cocktails, as well as, my own.
- Leading my bar team to maintain overall cleanliness, uniformity, and organization.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Store Manager
A La Minute Ice Cream
07.2019 - 01.2020
- Assist in the leadership and development of team members and sales performance.
- Maintain positive relations with the customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Claremont High School
Claremont, CA06-2018
Skills
- Leadership
- Conflict Resolution
- Self-motivated/directed
- Food Handlers and RBS Certified
- Toast POS training
- Upselling strategies
- Cleanliness standards
- Beverage making
- Liquor restocking
- Customer service
- Inventory
- New hire training
LANGUAGES
English
Timeline
Bartender/Shift Manager
La Popular CDMX
11.2023 - Current
Bartender/Server
Gus's Barbecue
05.2021 - 11.2023
Store Manager
A La Minute Ice Cream
07.2019 - 01.2020
High School Diploma -
Claremont High School
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