Kate Mundson
Lakewood
Summary
Dynamic Marketing Specialist with a proven track record at Sherwin-Williams, excelling in customer experience enhancement and cross-functional team leadership. Skilled in project management, training and communication between multiple departments.
Overview
6
6
years of professional experience
Work History
Marketing Specialist
Sherwin-Williams Corporate Office
09.2022 - Current
- Increase brand loyalty and share of wallet by sharpening the S-W Customer Experience in-store through the creation and execution of internal store trainings.
- Manage cross-functional teams and external vendors to create internal training content and successfully execute them.
- Streamline communication processes, leading to improved adoption of programs and promotions between departments.
- Collaborate with creative teams to develop visually appealing marketing materials for print and digital channels.
- Facilitated training sessions for marketing staff and field employees, enhancing team skills and performance.
Color Support Specialist
Sherwin-Williams - Corporate Office
06.2021 - 09.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Training Store Manager
Sherwin-Williams Paint Store
06.2019 - 04.2021
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
Education
Bachelor of Science - Management
Bowling Green State University
Bowling Green, OH05-2016
Skills
- Customer research
- Sales expertise
- Business development
- Communications management
- Project management
- Promotional planning
- Adobe Workfront
- Microsoft Suite
- Salesforce
- Training and coaching
- Recordkeeping skills
- Technical troubleshooting
Timeline
Marketing Specialist
Sherwin-Williams Corporate Office
09.2022 - Current
Color Support Specialist
Sherwin-Williams - Corporate Office
06.2021 - 09.2022
Training Store Manager
Sherwin-Williams Paint Store
06.2019 - 04.2021
Bachelor of Science - Management
Bowling Green State University
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