Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATE MURPHY

Theresa

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

23
23
years of professional experience

Work History

Leasing Consultant

Winn Companies-Fort Drum Mountain Community Homes
06.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted Service Members and their families in document gathering and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by keeping Service Members well informed to ensure a smooth move in.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.

Service Assistant

Senior Support Services-CPHC
03.2021 - 11.2023
  • Responsible for the successful execution of our In-Home Respite Program
  • Worked alongside up to 10 Respite Workers
  • Was responsible for creating and adjusting weekly/monthly schedules
  • Worked effectively to ensure we maintained our monthly goals to ensure Government Funding
  • Worked with clients/caregivers to match with the appropriate Respite Worker
  • Provided additional community support referrals to clients and their families
  • Responsible for accurate monthly billing for up to 30-40 clients
  • Ensuring individual grants/funds were applied
  • Coordinated our Home Help program with an average roster of 50 Brokered Home Help workers
  • Matched clients with Home Helpers to help provide support in the home
  • Fielded all complaints or issues that may arise
  • Ensured a positive outcome with each situation, treating every scenario with respect and dignity
  • Providing support when needed to most programs within the agency including Frozen Meals on Wheels, Hot Meals on Wheels, Reception, Adult Day Program and Fundraising initiatives
  • Built relationships with clients, staff, volunteers, and community partners
  • Always maintaining a positive client centered approach in order to provide the best possible client experience with our agency
  • Taken on the additional role of the Covid Food Program which included duties such as: Fielding phone calls from clients who required a Covid Food Package, ensuring the client is eligible for our services, receiving referrals from community partners, completing weekly route sheets for routes across Leeds and Grenville as well as coordinating with the volunteers and staff and ensuring delivery of goods from outside suppliers to fulfill weekly orders

Placement

Senior Support Services-CPHC
10.2020 - 03.2021
  • Planned, created, and executed a new virtual program for seniors in our community
  • Completed intakes with new clients
  • Providing information to clients and their families to ensure a successful start to the program
  • One on one technical support to clients
  • Created a user guide to promote independent growth with technology as a new life skill
  • Sourcing resources with community partners in order to provide meaningful programming to clients

Mentoring Caseworker

Big Brothers Big Sisters of Leeds and Grenville
06.2019 - 03.2020
  • Performed intakes for both volunteers and program participants and their families
  • Maintained over 100 client and volunteer files in accordance with the National Standards of BBBS Canada
  • Screened, interviewed, and selected volunteers for programming
  • Facilitated daily, weekly, and monthly programming for children and youth in our community
  • Worked collaboratively with Community Partners executing programming and fundraising
  • Created and facilitated programming in schools with a focus on Building Resiliency
  • Assisted in the planning and delivery of fundraising initiatives including Brockville Ribfest

Family Court/Crisis Support Worker (Placement)

Victim Services of Leeds & Grenville
06.2017 - 07.2019
  • Emergency response, advocacy, and resource management to people in crisis
  • Supported victims of Domestic Violence, Sexual Assault, Sudden Death and Family Court Support.
  • Case managed perspectives for each client involved in the services
  • Established follow up protocols for the clients
  • Created individual care plans for victims of crime to ensure their emotional, physical and financial safety
  • Conducted Safety Audits on clients homes to ensure their immediate safety. Obtained the necessary funding to rectify areas with safety concerns.
  • Participated in a team approach with respect, organization and understanding
  • Adhered to the policies and procedures of the agency
  • Maintained a client-centered and support-driven approach
  • Supported victims of elder abuse by meeting them with kindness, compassion, and a knowledge of community resources and support
  • Field

Housing Support Worker (Placement)

Connect Youth Inc.
04.2016 - 08.2016
  • Provided Case Management support to youth struggling from homelessness
  • Worked alongside clients providing education on life skills and job readiness
  • Provided support through researching and sourcing referrals to community agencies
  • Supported youth in finding and obtaining long term and emergency housing in Leeds and Grenville
  • Provided outreach support to youth in our community who were waiting for transitional housing
  • Provided crisis-management services to help youth de-escalate difficult situations.
  • Mentored and motivated youths to overcome daily obstacles and barriers.

Regional Sales Manager

Telus Mobility
07.2002 - 09.2015
  • Effectively planned and organized various sales-oriented workshops
  • Tracked sales for multiple Telus locations
  • Dealt with employees who were having difficulties meeting targets
  • Was responsible for the training and coaching of over 70 employees across 10 locations
  • Was the main contact for all Business and Corporate accounts with our dealership.

Education

Mental Health and Addictions Worker Diploma -

St. Lawrence College, Brockville Campus
01.2006

Child and Youth Practitioner Diploma - undefined

St. Lawrence College, Brockville Campus
01.2006

Business Administration Diploma - undefined

John. F. Kennedy Business Centre
Montreal, QC
01.2006

Skills

  • Building rapport with clients/volunteers and team members
  • Critical thinking skills
  • Effective time management and efficiency optimization
  • Working well independently or as a team
  • Ability to prioritize tasks and needs
  • Strong written and verbal communication
  • Proven ability to keep accurate records
  • Meticulous with detail
  • Meeting deadlines

Timeline

Leasing Consultant

Winn Companies-Fort Drum Mountain Community Homes
06.2024 - Current

Service Assistant

Senior Support Services-CPHC
03.2021 - 11.2023

Placement

Senior Support Services-CPHC
10.2020 - 03.2021

Mentoring Caseworker

Big Brothers Big Sisters of Leeds and Grenville
06.2019 - 03.2020

Family Court/Crisis Support Worker (Placement)

Victim Services of Leeds & Grenville
06.2017 - 07.2019

Housing Support Worker (Placement)

Connect Youth Inc.
04.2016 - 08.2016

Regional Sales Manager

Telus Mobility
07.2002 - 09.2015

Child and Youth Practitioner Diploma - undefined

St. Lawrence College, Brockville Campus

Business Administration Diploma - undefined

John. F. Kennedy Business Centre

Mental Health and Addictions Worker Diploma -

St. Lawrence College, Brockville Campus

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