Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Kate Nakagawa

Kate Nakagawa

Saint Augustine

Summary

Motivated and results-driven professional with over 20 years of experience in customer-facing roles and team leadership. Proven ability to build trust, manage time independently, and deliver excellent service in fast-paced environments. Seeking to leverage strong communication, organization, and relationship-building skills in a Remote Entry-Level Sales Representative role. Passionate about helping others and achieving goals in a collaborative virtual setting.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
01.2023 - Current
  • Demonstrated reliability, professionalism, and flexibility while independently managing a schedule and workload.
  • Provided top-tier customer service to diverse individuals, earning high ratings and repeat riders.
  • Used GPS tools and time management to complete trips efficiently while addressing customer needs.
  • Managed payment systems and handled unexpected issues calmly and professionally-skills directly transferable to sales and client interaction.

Childcare Provider

Self-Employed
11.2014 - 01.2023
  • Built long-term trust with clients by tailoring services to meet individual needs-demonstrating client-first mentality vital in sales.
  • Managed a home-based business, showing strong organization, communication, and independence.
  • Effectively solved problems and adapted quickly, maintaining calm under pressure.

Server

John Howie Steak
07.2013 - 11.2014
  • Developed excellent rapport with guests by identifying preferences and offering personalized recommendations-key for relationship-based selling.
  • Handled guest complaints diplomatically and ensured repeat visits through exceptional service.
  • Excelled in upselling high-end menu items, boosting revenue and guest satisfaction.

Lounge Server

Aria Resort & Casino
11.2010 - 07.2013
  • Provided memorable service to a high-end clientele, often working exclusive VIP events.
  • Actively participated in service training to continually elevate customer experience.

Cocktail Server

Mandalay Bay Resort & Casino
02.2009 - 11.2010
  • Maintained a positive and approachable presence in a high-energy, fast-paced setting.
  • Ensured efficient, accurate service while managing multiple priorities-reflecting strong focus and multitasking.

Assistant Reservations Manager

Tao Restaurant
03.2008 - 09.2008
  • Oversaw team operations and optimized the guest experience through clear communication and attention to detail.
  • Managed phone/email inquiries and personalized services for VIP clientele.

Store Manager

Home & Garden Furniture
05.2002 - 03.2008
  • Developed and led sales strategies that drove revenue and customer satisfaction.
  • Trained and motivated a high-performing team while managing inventory, customer issues, and store operations.
  • Cultivated long-term client relationships through strong follow-up and product knowledge.

Education

High School -

Will C. Wood High School
Vacaville, CA

Skills

  • Strong verbal & written communication
  • Goal-oriented & self-motivated
  • Independent remote work experience
  • Time management & organization
  • CRM experience (Salesforce)
  • Fast learner & adaptable
  • High emotional intelligence
  • Builds rapport & client trust
  • Problem-solving & critical thinking
  • Upselling & customer conversion

Certification

Florida Public Notary, Commissioned and Active

Languages

English
Native or Bilingual

Timeline

Rideshare Driver

Uber
01.2023 - Current

Childcare Provider

Self-Employed
11.2014 - 01.2023

Server

John Howie Steak
07.2013 - 11.2014

Lounge Server

Aria Resort & Casino
11.2010 - 07.2013

Cocktail Server

Mandalay Bay Resort & Casino
02.2009 - 11.2010

Assistant Reservations Manager

Tao Restaurant
03.2008 - 09.2008

Store Manager

Home & Garden Furniture
05.2002 - 03.2008

High School -

Will C. Wood High School

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