Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kate Navarro

The Woodlands

Summary

Experienced customer service employee, Disney Cast Member who excelled in training and getting to work with guests every day. Reliable team player who is focused on achieving objectives and adapting to changing environments. Strong leadership skills and can manage people if needed or assigned to me. Fluent and confident in speaking, writing, reading and translating Spanish. Eager to contribute to growing company and show my leadership skills in the professional world.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Merchandise Associate

Walt Disney World Resort
01.2024 - 01.2025
  • Based in Creations Shop, Largest merchandise location in Epcot And Disney World Resort
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced, and thanked all customers.
  • Opening Festival team for all 4 Festival openings at Epcot
  • Worked on large distribution days for Annual Pass holder Magnets and/or gifts
  • Trainer since May 2024 and Trained over 80 new Cast Members who came into the location
  • Worked with Visual manager to do floor sets and merchandise changes, such as pulling product and setting up new product
  • Created attractive displays to promote items.
  • Worked with Leadership team to evaluate safety and other crucial safety elements in the world place


Server

Black Walnut Cafe
09.2020 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bartender for 2 years and got to open a whole new drink menu
  • Assisted with leading banquets, bartending banquets and off site banquets such as weddings or private dinners
  • Trained about 20 new employees and got them prepared
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Associate

Altar’d State
05.2019 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted with floorsets and inventory nights with merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Arts - Education

Lone Star College
Houston, TX
05-2024

High School Diploma -

Clear Creek Highschool
League City, TX
05-2019

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Fluent Spanish
  • Customer service experience
  • Confident leadership
  • Training leadership

Certification

Leadership skills course

Trainer Completion at WDW

Disney College Program Completion

CPR certification

Languages

Spanish
Native or Bilingual

Timeline

Merchandise Associate

Walt Disney World Resort
01.2024 - 01.2025

Server

Black Walnut Cafe
09.2020 - 12.2023

Sales Associate

Altar’d State
05.2019 - 09.2020

Associate of Arts - Education

Lone Star College

High School Diploma -

Clear Creek Highschool

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Kate Navarro