Kate Nourse
Eau Claire
Summary
Personable and proactive individual with a knack for managing front-line interactions and providing individualized support to meet client needs. Possesses strong communication skills and a solid understanding of customer service principles, with a background in organizing information flow and administrative tasks. Focused on enhancing visitor experiences and ensuring smooth operations in support of organizational goals.
Overview
3
3
years of professional experience
Work History
Information Desk Manager
Hobson Memorial Union
08.2024 - 05.2026
- Handled administrative tasks like answering and directing calls, providing exceptional customer service, data entry/organization, and managing email correspondence
- Assisted in coordinating events and activities within the Union for diverse student groups.
- Responded promptly to inquiries both in person and over the phone, resolving issues with efficiency and professionalism.
- Trained new team members on procedures, company policies, procedures, and customer service standards.
- Assisted in event organization, setup, and teardown, as well as equipment organization and maintenance
New Student Orientation Leader
Bemidji State University
08.2023 - 09.2025
- Facilitated orientation sessions for new students, enhancing their transition to university life.
- Maintained schedules and event organization by coordinating groups, plans, and activities with fellow Orientation Leaders
- Developed informative materials and resources, ensuring clarity and accessibility for incoming students.
- Provided ongoing support to new students throughout their first semester, fostering positive relationships and academic success.
- Coordinated logistics such as registration tables, student and family direction, attendance, and room set-ups prior to events.
Academic Peer Tutor
Bemidji State University TRIO Student Support Services
01.2025 - 05.2025
- Developed tailored study plans and learning strategies to address students' unique needs.
- Evaluated student progress and provided constructive feedback to encourage continuous improvement.
- Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
TRIO SSS Student Mentor
Bemidji State University TRIO Student Support Services
08.2023 - 05.2025
- Mentored First-year students to enhance academic performance and retention rates through developing personalized academic plans
- Facilitated workshops on time management, study skills, social skills, and transition adjustment for diverse student populations.
- Collaborated with faculty to identify at-risk students and implement intervention strategies
- Connected students to valuable campus resources, as well as walking students through essential academic skills and processes
Education
Bachelor of Science - Psychology
Bemidji State University
Bemidji, MN05-2026
Skills
- Customer service expertise
- Staff training and development
- Proficient in Microsoft Office
- Individualized care and support
- Excellent communication
- Strong leadership
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability
- Strong knowledge of office equipment
Timeline
Academic Peer Tutor
Bemidji State University TRIO Student Support Services
01.2025 - 05.2025
Information Desk Manager
Hobson Memorial Union
08.2024 - 05.2026
New Student Orientation Leader
Bemidji State University
08.2023 - 09.2025
TRIO SSS Student Mentor
Bemidji State University TRIO Student Support Services
08.2023 - 05.2025
Bachelor of Science - Psychology
Bemidji State University