KATE NOWAK
Customer Success Leader
BLOOMFIELD HILLS
Summary
Accomplished Customer Success Leader with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
24
24
years of professional experience
Work History
VP Customer Success
SAP
06.2024 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Enterprise Customer Success Partner
SAP
01.2023 - 06.2024
- Drives success with customers by accelerating their adoption and consumption of cloud products
- Establish use cases to support expansion and value
- Manage a portfolio of 3 enterprise customers totaling $18M in cloud AVC
- Support dACV realization and sales goals by tracking unrecognized revenue
- Represents active knowledge of renewal and forecasting activity for the Regulated Industries market unit
- Maintains renewal file and related information for Regulated Industries customers
- Mentoring responsibilities within existing team to support team member growth and development.
Customer Success Partner
SAP Concur
04.2020 - 01.2023
- Managed a portfolio of enterprise accounts comprising $8M in annual revenue
- Innovate with customers to fuel growth and expansion of offering
- Facilitate, create, and drive outcome success plans that foster adoption and consumption plans
- Drive renewal activity by creating value around existing footprint.
Global Account Manager
Deloitte
01.2017 - 04.2020
- Drive operational efficiency and excellence across all functional areas to assigned accounts within the consumer products industry
- Lead activity across internal teams including marketing, public relations, finance, sales, RFP response and compliance to ensure the firm is aligned against client priorities and growth opportunities
- Manage all account operations and internal team management, including revenue goal setting, account compliance with firm guidelines, onboarding of new team members and contract management activities
- Develop and execute client service strategy and planning, marketing strategy, client and alumni relations and team communications
Senior Account Manager
General Motors
09.2010 - 01.2017
- Manage the development and execution of product launch training and event activation for sales consultants and field organization
- Work cross-functionally with internal divisions – marketing, brand, and product teams – to create experiential marketing events that create powerful buzz and media coverage
- Responsible for all communications to the dealer network through internal learning management system
- Work with finance department to create and track budgets throughout training tour.
Marketing Manager
Smith Winchester
10.2008 - 06.2009
- Establishing and managing all internal/external GMAC client marketing and communication projects
- Lead the alignment of sales and marketing strategies while proactively defining opportunities to achieve brand objectives
- Responsible for all marketing materials including branding, brand language, publications and customer inquiries
- Responsible for all editorial direction, design, appearance, production both print and electronic.
Account Manager
Doner
01.2008 - 10.2008
- Monitored and supervised the initiation of the Polartec website refresh, digital ad campaign and brand messaging
- Created digital branding promotions and improved the ecommerce functionality used for both business to business and business to consumer
- Day-to-day responsibilities involved project planning and leadership, budget management and program execution while working under extreme deadlines.
Account Executive
Clear Blue Communications
09.2005 - 01.2008
- Oversaw client interaction with Daimler Chrysler/Chrysler LLC
- Developed and executed the event activation and creative framework for vehicle press reveals at domestic auto shows – NAIAS, Chicago, Los Angeles, and New York
- Lead on the event activation of The Firehouse – an annual international media event during the North American
- International Auto Show
- Other responsibilities included developing a digital presence for event execution using website banners, digital invitations to events and web-based event results.
Marketing Communications Manager
SIRVA Relocation
06.2004 - 09.2005
- Creating, implementing, and measuring the success of a comprehensive marketing and communications plan that enhances the image and position of SIRVA Relocation within the marketplace
- Responsible for the development, and management of key marketing initiatives – executive events, trade shows, corporate announcements, and website both internally and externally.
Marketing Coordinator
HOUR Media, L.L.C
08.2003 - 06.2004
- Individual responsibilities included both the launching and the growth and development of an innovative fund-raising program
- Planning and executing of all tradeshow activity and promotional events, including staffing, maintaining budget parameters and on-site management.
Program Sales & Marketing Representative
Little Caesars Pizza Kit Fundraising
06.2001 - 08.2003
- Organized, planned, and executed all details involved with attending tradeshows across the United States to highlight the fundraising products
- Created and edited collateral materials involved with new product launches.
Education
BBA -
Eastern Michigan University
Ypsilanti, MI 05.2001 -
Skills
Team leadership
Strategic planning
Coaching and mentoring
Decision-making
Operations management
Results-driven
Data analysis
Acknowledgments
- 2024 Leadership Development Catalyst Recipient
- Business Women's Network (BWN) Americas Leadership Team
Timeline
VP Customer Success
SAP
06.2024 - Current
Enterprise Customer Success Partner
SAP
01.2023 - 06.2024
Customer Success Partner
SAP Concur
04.2020 - 01.2023
Global Account Manager
Deloitte
01.2017 - 04.2020
Senior Account Manager
General Motors
09.2010 - 01.2017
Marketing Manager
Smith Winchester
10.2008 - 06.2009
Account Manager
Doner
01.2008 - 10.2008
Account Executive
Clear Blue Communications
09.2005 - 01.2008
Marketing Communications Manager
SIRVA Relocation
06.2004 - 09.2005
Marketing Coordinator
HOUR Media, L.L.C
08.2003 - 06.2004
Program Sales & Marketing Representative
Little Caesars Pizza Kit Fundraising
06.2001 - 08.2003
BBA -
Eastern Michigan University
05.2001 -
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