Kate Nyari
East Sandwich,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
MANAGER, TALENT DEVELOPMENT, PLANNING & EXPERIENCE
Oportun
10.2021 - 11.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Led talent management strategy efforts to support long-term delivery goals through Recruiting, Learning and Development, and Talent Management programs and processes.
- Played an instrumental role in driving effectiveness and optimization of execution across the organization.
- Developed a HR product and program development lifecycle process to enhance employee satisfaction and impact.
- Collaborate with HR Operations to implement and refine the adoption and effectiveness of the process.
- Work closely with Communications and executive team to navigate and manage significant organizational changes.
- Provided training and development at an enterprise level on new technology and process updates to ensure competency and compliance with policies and programs.
- Achieved a 15.2% increase in hiring productivity prior to designing a new strategy in response to the macroeconomic climate.
- Consolidated Learning & Development team under one leader with separate pillars for content design and delivery.
- Modernized mid-year & annual review process through collaboration with HR Operations and Total Rewards, and integration within Workday.
- Successfully created and launched Individual Development Plan process at the enterprise level.
- Streamlined promotions process for improved efficiency.
- Pioneered DEIB goals to enhance diversity in hiring, with a focus on females and underrepresented communities.
- Developed and implemented a standardized global new hire experience.
- Implemented a calibration process, including the introduction of a consistent talent assessment tool.
- Designed and executed an executive leadership development program.
- Established a mentor/mentee framework, resulting in improved professional growth opportunities and improved retention.
- Attained top 3% team member engagement scores within the company.
- Improved processes and drove efficiency requirements to eliminate manual processes associated with key touchpoints in the talent lifecycle.
- Strategically led and provided thought partnership to connect diversity, equity, and inclusion efforts across the organization.
- Led the growth and development of a comprehensive organization-wide strategic diversity and inclusion plan.
- Reviewed and assess the impact and effectiveness of diversity and inclusion programs.
- Served as a leader within the organization, guiding and inspiring others to promote diversity and inclusion.
BRANCH MANAGER, AVP
Eastern Bank
10.2016 - 10.2021
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Direct the sales, service, and operational activities of the 45MM Cotuit branch consisting of 5 team members
- Develops team members through results-based coaching, observation, and client feedback, focused on a customize learning journey and individual development plan
- Achieved operational success by scoring a max rating of “1” on the branch review and a rating of “1” on safe deposit review
- Responsible for effectively communicating annual performance reviews for direct reports to support their career growth
- Coaches staff to the sales and service cycle to identify customer needs, maximizing customer cross sell results
BRANCH MANAGER III
Santander Bank
11.2014 - 10.2016
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Direct the sales, service, and operational activities of the 80MM Plymouth branch consisting of 6 team members
- Coached to the sales standards implemented by the bank; maintaining customer conversation guides which were reviewed with the team daily
- Scored a maximum “High” on internal branch audits
- Supported the growth and development of team members by 1:1 coaching, career path planning and implementation
- Reported branch performance at bi-weekly manager meetings and presented sales and service strategy plans to the District Executive and Region President
SR. ANALYST TO THE DIVISION EXECUTIVE
Santander Bank
08.2011 - 11.2014
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Supported the Division Executive across all aspects of the $6B Southern & Western New England Division consisting of 9 districts and 160 branches across Connecticut, Rhode Island, and Massachusetts. Delivered data analysis and process improvements spanning branch banking, small business, learning & development, human resources, and branch operations.
- Developed and led new hire orientation presentations to division team members
- Managed training workstream to create development pathways for all new hires and existing team members
- Partnered with Division Executive and HRBP on workforce planning including: hosting weekly talent acquisition meetings, submitting new and replacement requisitions to head count committee, and preparing monthly executive summaries
- Lead budget management for the division ensuring all vendor contracts were with allotted budget
- Produced daily/weekly/monthly/quarterly/annual reporting for the Division Executive to present to the Executive leadership team
BRANCH OPERATIONS MANAGER II
Santander Bank
06.2002 - 08.2011
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Maintained all branch operation functionality adhering to banking policy and compliance standards
- Ensured cash levels were below set limits, and sufficient supply to meet customer needs was on hand
- Managed the teller line staff of 10 and was the go-to supervisor in the absence of the Branch Manager
- Partnered with the manager in the development of marketing and sales strategies for the branch
- Managed teller over/short reports and prepared disciplinary warnings when applicable
- Supported the Branch Manager in sales success by coaching the teller staff on referral opportunities
Education
Bachelor of Arts - Psychology
Framingham State University
Framingham, MA12.2002
Skills
- Staff Development
- Contract Management
- Strategic Planning
- Performance Management
- Team Leadership
- Performance Evaluations
- Project Management
- Verbal and Written Communication
- Change Management
- Human Resources Management
- Team Development
- Onboarding and Orientation
Networking & Volunteering
Sandwich Youth Football- President
WE CAN- Financial Support Volunteer
Upper Cape Business Builders- Member
Hyannis Area Chamber- Member
Cape Cod Young Professionals- Member
Housing Assistance of Cape Cod- Volunteer
Habit for Humanity- Volunteer
American Red Cross Hero’s Breakfast- Volunteer
A Baby Center- Volunteer
Eastern Community Advocacy- Volunteer
Timeline
MANAGER, TALENT DEVELOPMENT, PLANNING & EXPERIENCE
Oportun
10.2021 - 11.2023
BRANCH MANAGER, AVP
Eastern Bank
10.2016 - 10.2021
BRANCH MANAGER III
Santander Bank
11.2014 - 10.2016
SR. ANALYST TO THE DIVISION EXECUTIVE
Santander Bank
08.2011 - 11.2014
BRANCH OPERATIONS MANAGER II
Santander Bank
06.2002 - 08.2011
Bachelor of Arts - Psychology
Framingham State University