Kate Oprisko
Colorado Springs,CO
Summary
Dynamic and dedicated professional with over 15 years of exceptional customer service experience, seeking to leverage my strong communication skills, proven ability to manage high-pressure environments, and unwavering commitment to excellence in a challenging role within a forward-thinking organization. I aim to contribute to a team where I can utilize my expertise in guest relations, cash handling, and operational efficiency to enhance customer satisfaction and drive business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SERVER
MI SUEÑO UPSCALE MEXICAN CUISINE
01.2022 - 01.2024
- Delivered exceptional dining experiences by providing attentive and personalized service in a high-end setting
- Thoroughly explained menu items, including ingredients and preparation methods, to help guests make informed dining choices
- Expertly recommended wine and tequila pairings to enhance the culinary experience
- Managed reservations and coordinated seating arrangements to ensure a smooth flow of service.
SERVER
LITTLE ITALY
01.2021 - 01.2022
- Independently managed single parties of up to 40 guests while maintaining composure
- Efficiently organized events for 60+ guests with the team
- Educated customers on chef-owned, made-from-scratch meals and venue offerings
- Collaborated closely with kitchen staff to ensure accurate and timely order delivery
- Maintained a clean and organized dining area, ensuring all health and safety standards were met
- Processed payments, balanced cash drawers, and handled customer inquiries and complaints with tact and efficiency.
BUSINESS OWNER
AIAPPAREL
01.2016 - 01.2022
- Oversaw inventory management, client relations, production, and shipping
- Ensured smooth operation and customer satisfaction.
BUSINESS OWNER
INFINITE LAWNCARE LLC
01.2020 - 01.2021
- Managed lawn care services for real estate companies across the Denver metro area, averaging 20 lawns daily
- Demonstrated the ability to work independently and efficiently.
SERVER
ZOKA’S
01.2019 - 01.2020
- Effectively communicated daily menu and drink specials to customers, boosting sales to consistently reach $2,000 or more
- Skillfully anticipated and addressed guests’ needs with friendly, prompt service.
SERVER
LITTLE ITALY
01.2018 - 01.2019
- Independently managed single parties of up to 40 guests while maintaining composure
- Efficiently organized events for 60+ guests with the team
- Educated customers on chef-owned, made-from-scratch meals and venue offerings
- Collaborated closely with kitchen staff to ensure accurate and timely order delivery
- Maintained a clean and organized dining area, ensuring all health and safety standards were met
- Processed payments, balanced cash drawers, and handled customer inquiries and complaints with tact and efficiency.
BARTENDER
MARKO’S BAR & GRILL
01.2016 - 01.2019
- Managed drink and food orders for a bar with 25 seats and 15 tables
- Maintained an organized and lively bar area for guests
- Handled closing duties including cash reconciliation, tip dispersal, restocking, and deep cleaning.
FSR
METRO CREDIT UNION
01.2011 - 01.2016
- Assisted members with account-related inquiries and provided financial solutions through product sales
- Achieved bonuses for being #1 in member shoppers
- Awarded top referrer of the year in 2014 and contributed significantly to credit union revenue while attending college part-time.
Education
Bachelor of Science - Science in Education
University of Nebraska
Omaha, NE12.2016
PURDUE UNIVERSITY
12.2009
PORTAGE HIGH SCHOOL
12.2008
Skills
- Over 15 years of exceptional customer service experience, known for an outstanding personality
- Proven ability delivering excellent customer service, self-reliant, dependable, and skilled in prioritizing tasks and solving problems
- Highly guest-focused, maintaining a positive attitude even on challenging days, with a professional appearance and a strong team spirit
- Comprehensive knowledge of food and beverage service, including alcohol, with a keen understanding of customer needs
- Professional appearance
- Experienced in managing high volumes of customers while maintaining composure and efficiency
- Proficient in cash handling and various software applications
- Honest, continuously eager to learn, grow from mistakes, and committed to improving every day
References
- LITTLE ITALY, 1155 Joliet Street, Dyer, IN, 46311, Theresa & Andrew Easterly (owners), (219) 865-3040
- METRO CREDIT UNION, 14509 F St, Omaha, NE, 68137, Nikki Delgado (manager), (402) 981-7103
- METRO CREDIT UNION, 14509 F St, Omaha, NE, 68137, Kari Burden (manager), (402) 980-5823
- ZOKA’S BAR AND GRILL, 16940 Pine Valley Rd, Pine, CO, 80470, Kurt Blackwell (owner), (303) 838-0378
Certification
Colorado TIPS Certification
Timeline
SERVER
MI SUEÑO UPSCALE MEXICAN CUISINE
01.2022 - 01.2024
SERVER
LITTLE ITALY
01.2021 - 01.2022
BUSINESS OWNER
INFINITE LAWNCARE LLC
01.2020 - 01.2021
SERVER
ZOKA’S
01.2019 - 01.2020
SERVER
LITTLE ITALY
01.2018 - 01.2019
BUSINESS OWNER
AIAPPAREL
01.2016 - 01.2022
BARTENDER
MARKO’S BAR & GRILL
01.2016 - 01.2019
FSR
METRO CREDIT UNION
01.2011 - 01.2016
Bachelor of Science - Science in Education
University of Nebraska
PURDUE UNIVERSITY
PORTAGE HIGH SCHOOL
Colorado TIPS Certification
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