Kate Osborn
Colorado Springs,CO
Summary
Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Assistant/Cashier
1979 Coffee Shop
09.2023 - Current
- Greeted customers arriving at shop and responded promptly to customer needs.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
- Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
Medical Support Assistant (Red Cross Volunteer)
Evans Army Community Hospital - OBGYN Clinic
06.2022 - 08.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Medical Support Assisstant (Red Cross Volunteer)
Evans Army Community Hospital (Ophthalmology Clini
06.2021 - 08.2021
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Supported clinical staff by preparing examination rooms, ensuring cleanliness and availability of required supplies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
High School Diploma -
The Classical Academy
Colorado Springs, CO05.2025
Skills
- Detail Oriented
- Microsoft Office Suite proficiency
- Exam Room Preparation
- Customer Service
- Reliable team player
- Vital signs monitoring
- HIPAA Compliance Knowledge
- Food Safety Compliance
- Espresso and Tea Beverage Service
- Dependable and Cooperative
- Refreshment Stand Operation
Certification
- Certified CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Cafe Assistant/Cashier
1979 Coffee Shop
09.2023 - Current
Medical Support Assistant (Red Cross Volunteer)
Evans Army Community Hospital - OBGYN Clinic
06.2022 - 08.2022
Medical Support Assisstant (Red Cross Volunteer)
Evans Army Community Hospital (Ophthalmology Clini
06.2021 - 08.2021
High School Diploma -
The Classical Academy
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