Kate Owens
Amherst,Virginia
Summary
Dynamic leader with extensive experience in staff management and child development, notably serving as Center Director at KinderCare Learning Companies. Expertise in leveraging Salesforce and Taleo for talent acquisition and onboarding has successfully driven employee engagement and operational efficiency. A proven track record of enhancing team performance while achieving strategic goals reflects a commitment to excellence. Strong communication and problem-solving skills, combined with a focus on teamwork and adaptability, support collaborative roles in fast-paced environments, ultimately driving operational efficiency and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Crew Member and Office Manager
F&K Contractors
05.2020 - Current
- Work alongside crew members to complete jobs that varied from remodels, custom builds, roofing, pole barns, garages, decks, and additions from beginning to end.
- Help measure and produce material list to bid on potential contracts.
- Complete monthly billing and expense reports.
- Complete weekly payroll for each employee.
- Create 1099 forms for employees.
- Created and track quarterly and yearly break down of all company expenses for taxes. This information is also used to adjust budgeting.
- Created and track quarterly and yearly break down of all company expenses for taxes. This information is also used to adjust budgeting.
- Work with customers and vendors to create long term partnerships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Center Director
KinderCare Learning Companies
07.2019 - 08.2024
- After being promoted to a Center Director, I began working with my administration team and employees to ensure that we are providing an engaging, welcoming, and positive environment to for the children that we serve.
- I conducted peer visits as needed to assist in family engagement, employee training, employee relations, center arrangement, and state regulations within my district.
- I planned schedules to meet company labor targets and hire quality teachers to fill openings
- I worked in Taleo and Gallup to hire quality employees then complete all onboarding and training.
- Conducted regular performance reviews, contributing to culture of continuous improvement and professional development.
- I was responsible for providing teachers with all required training by both KinderCare and the state of Virginia which includes leading Professional Development Day twice a year.
- Developed strategic plans for long-term growth of the center while maintaining operational efficiency.
- Successfully managed and directed daily operations of a childcare center with over 35 staff members, ensuring quality care for children.
- Utilized data analytics techniques to identify areas for improvement.
- Established and monitored KPIs to optimize company performance.
- Recruited, trained, coached, and evaluated staff to ensure efficient operations within the center's budget constraints.
- Used Salesforce to communicate with potential families, schedules tours, and drive enrollment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Troubleshot minor problems and reported larger technical issues.
- Responded quickly to meet customer needs and resolve problems.
Seasonal Head Cashier
Lowe's
03.2019 - 08.2020
- Work with a team of Head Cashier to ensure all task were complete and that we operated within compliance.
- Assisted in planning break schedules for team.
- Processed cash, check, and credit cards for customer purchases.
- Handled large amounts of money and supported accuracy of financial transactions.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
- Collaborated with other departments such as Loss Prevention and Security to reduce theft incidents within the store.
- Aided with closing duties such as counting money and reconciling receipts.
- Provided product information and resolved concerns to assist customers.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Implemented security measures such as verifying IDs for credit card purchases or requiring signatures on certain types of transactions.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Supervisor
Caterpillar Clubhouse
05.2016 - 02.2019
- I was the lead teacher for the Preschool program of 20 to 30 children ages 3 to 4 years.
- I created a curriculum and completed additional training to ensure I was providing the best education I could for my students.
- I created a curriculum and completed additional training to ensure I was providing the best education I could for my students. During the summer, I coordinated field trips and curriculum to support their continued growth.
- Helped managers with employee recruitment and interviews.
- Communicated employee, customer and workplace needs to managers.
- Tracked company inventory and noted item shortages for future product orders.
- Trained new employees on company policies, procedures and work ethics.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Coordinated employee schedules according to availability and approved shift changes.
Home Health Aide
Home Instead Senior Care
06.2016 - 04.2017
- Monitored patient condition by taking measurements of temperature and blood pressure.
- Responded to client requests in a timely and compassionate manner.
- Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients.
- Maintained accurate records of patient information including vital signs, medications administered and observed changes in health status.
- Participated in educational programs designed to enhance knowledge of diseases, treatments, safety measures and infection control practices.
- Assessed home environment for potential hazards and implemented necessary corrective actions.
- Recognized emergency situations and implemented appropriate emergency procedures.
- Always maintained confidentiality regarding patient information in accordance with HIPAA regulations.
- Gained experience with Alzheimer's, Dementia, and late-stage cancer.
Education
Bachelor of Science (B.S.) - Exercise Physiology
Lynchburg College
Lynchburg, Va05.2017
Skills
- Time management
- Scheduling
- Hiring and Retention
- Verbal and written communication
- Taleo
- Recruiting
- Onboarding and Orientation
- Staff Management
- Talent Acquisition
- ADP
- Salesforce
- Pre-Employment Screening
- Employee Engagement
- Multitasking and organization
- Customer service
Timeline
Crew Member and Office Manager
F&K Contractors
05.2020 - Current
Center Director
KinderCare Learning Companies
07.2019 - 08.2024
Seasonal Head Cashier
Lowe's
03.2019 - 08.2020
Home Health Aide
Home Instead Senior Care
06.2016 - 04.2017
Supervisor
Caterpillar Clubhouse
05.2016 - 02.2019
Bachelor of Science (B.S.) - Exercise Physiology
Lynchburg College
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