Hi, I’m
Kate Paisley
Seattle,WA
Summary
Highly motivated leader with extensive experience in team supervision, project management, and customer service excellence. Proven track record in improving team workflows and enhancing client satisfaction. Excels in fast-paced environments, driving project success through effective communication and innovative problem-solving. Eager to apply strategic leadership skills to achieve company goals. No let's both stop working
Overview
15
years of professional experience
Work History
Salsa Con Todo Dance AcademySeattle, WA
Dance Instructor Development Supervisor
05.2014 - Current
Job overview
- Oversee the hiring and comprehensive training of new instructors, enhancing team capabilities and performance.
- Perform monthly teacher audits to provide feedback for teacher growth and skillset.
- Craft engaging promotional content for classroom announcements.
- Develop and uphold teacher guidelines and safety protocols, ensuring a supportive and secure environment.
- Facilitate and incorporate student feedback data to increase client satisfaction and fulfillment.
- Works with the C-suite team to reach quarterly goals.
- Effectively manages over 60 dance teachers, builds both teacher and client relationships to maintain a healthy classroom flow, and grow/maintain the business.
The Bastyr Clinic-Seattle
Medical Billing Specialist
09.2018 - 06.2019
Job overview
- Streamlined medical billing and patient service processes, improving efficiency and accuracy.
- Review doctor charges for consistency and accuracy.
- Process EOB payments, and resubmit if incorrect.
- Work with providers to ensure they are paid, and the coding is correct.
- Process patient payments, and work collections for past due accounts.
The Bastyr Clinic-Seattle
Patient Service Representative
09.2016 - 09.2018
Job overview
- Responded to patient requests in a timely fashion.
- Checked patients in and out, ensuring accurate entry of demographics and insurances.
- Facilitated effective communication among various departments to uphold patient/clinic relationship standards.
- Handled patient scheduling and coordinated doctor shifts with substitutes through Epic.
- Managed transaction closure for copay collections.
Trupanion
Contact Center Hospital Support Coordinator
12.2014 - 07.2016
Job overview
- Supplied top-tier customer care to veterinary hospitals.
- In-depth knowledge of internal company systems and customer service protocols.
- Provided Tier II support for care agents in claims, pre-approvals and appeals.
- Initiated urgent critical pre-approvals.
- Executed outbound calls to hospitals for acquiring records.
- Evaluated sequential claim history and reviewed data.
- Expert in navigating Trupanion Express.
- Managed escalated hospital clients, including veterinarians.
- Oversaw workflows for client retention.
- Achieved consistent monthly and quarterly bonus targets.
ACCES
Referral Coordinator: Cardiology & Internal Medicine
01.2013 - 11.2014
Job overview
- Served as liaison between clients, specialists and referring doctors for Cardiology and Internal Medicine.
- Oversaw a 6-day schedule for Cardiology and Internal Medicine appointments.
- Handled management of four hospital e-mail accounts and department-wide voicemail.
- Conducted phone triage with open-ended questions to assess patient needs.
- Provided updates regarding the condition of ICU patients.
- Conducted follow-up calls to clients regarding pet status after ICU.
- Handled complex case schedules to guarantee consistent patient care.
- Monitored departmental performance to meet revenue targets.
- Strengthened customer base by prioritizing excellent care for clients and patients.
ACCES
Veterinary Receptionist
01.2010 - 01.2013
Job overview
- Handled complex operations efficiently in a busy emergency room.
- Applied knowledge of emergency protocols and procedures.
- Managed multi-line phone system efficiently.
- Managed organization of both paper and digital filing systems.
- Demonstrated client-service expertise with a focus on effortless customer interactions.
- Optimized communication with efficient handling of correspondence.
- Filled prescribed medications for patients.
- Utilized extensive knowledge in basic veterinary medicine.
- Conducted bi-weekly training sessions for newly hired receptionists.
Education
Mills College
BA from STUDIO ART
01.2006
University Overview
- Libero for Mills Cyclones, 2002 to 2006
- Femme Dems Member, 2005
- Graduated magna cum laude
- Beijing, China Studies Abroad on Studio Art
Skills
- Leadership and team building
- Process optimization
- Customer service excellence
- Effective communication
- Time management and organization
Timeline
Medical Billing Specialist
The Bastyr Clinic-Seattle
09.2018 - 06.2019
Patient Service Representative
The Bastyr Clinic-Seattle
09.2016 - 09.2018
Contact Center Hospital Support Coordinator
Trupanion
12.2014 - 07.2016
Dance Instructor Development Supervisor
Salsa Con Todo Dance Academy
05.2014 - Current
Referral Coordinator: Cardiology & Internal Medicine
ACCES
01.2013 - 11.2014
Veterinary Receptionist
ACCES
01.2010 - 01.2013
Mills College
BA from STUDIO ART
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