Kate Penhallow
Olathe
Summary
Dynamic professional with extensive experience in customer service and team leadership at Spring Hill Aquatic Center. Proven ability to enhance operational efficiency and staff performance through effective training and scheduling. Skilled in money handling and problem-solving, fostering a positive environment that promotes safety and compliance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Spring Hill Aquatic Center
03.2023 - 08.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Handled daily deposits
- Made reservations and memberships for patrons
- Ordered and recorded inventory
- Coordinated special events at the facility
- Developed and implemented scheduling systems to optimize workforce efficiency and coverage.
- Collaborated with management to design training programs that improved staff performance and retention.
- Developed strong working relationships with staff, fostering a positive work environment.
Barista
Scooter's Coffee
09.2023 - 05.2024
- Maintained cleanliness and organization of workstations to promote efficiency.
- Assisted in training new baristas on coffee preparation techniques and equipment usage.
- Managed inventory levels, ensuring availability of essential supplies for daily operations.
- Enhanced customer experience by providing exceptional service and product recommendations.
- Collaborated with team members to achieve daily sales goals and maintain productivity levels.
Lifeguard/Head LifeGuard
Spring Hill Aquatic Center
05.2021 - 08.2022
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded swiftly to emergency situations, performing first aid and CPR as needed.
- Enforced pool rules and guidelines, promoting a safe environment for patrons.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Communicated effectively with patrons, addressing concerns and providing assistance as needed.
Education
Doctor of Pharmacy - Pharmacy
University of Kansas
Lawrence, KS05-2030
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff management
- Team collaboration
- Adaptability and flexibility
Timeline
Barista
Scooter's Coffee
09.2023 - 05.2024
Assistant Manager
Spring Hill Aquatic Center
03.2023 - 08.2025
Lifeguard/Head LifeGuard
Spring Hill Aquatic Center
05.2021 - 08.2022
Doctor of Pharmacy - Pharmacy
University of Kansas