Kate Petronis

As a server, I greeted customers and displayed enthusiasm and knowledge regarding their questions about the restaurant and menu. I provided exceptional service to a high volume of highly demanding customers daily. I operated POS systems to communicate with the kitchen about food and beverage orders I was to serve. I worked with hosts, bussers, and bartenders to efficiently serve my customers. I developed rapport with guests and checked with customers to ensure they were satisfied with their service experience. I promoted desserts, appetizers, and specialty drinks to optimize sales. I prepared checks, itemizing total meal costs and taxes.

I served at a new establishment from the time of its opening, where we had to learn how to adapt to unforeseen challenges and learn the ropes of opening a restaurant. I trained other servers as well in order to promote efficiency. I developed professional relationships with my coworkers. I memorized the menu in order to provide my customers with necessary knowledge and assistance. I delivered food orders promptly and courteously. I responded efficiently to guest inquiries and complaints in a professional manner. I collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. I upheld high standards of service to reflect the high-end qualities of the new restaurant.

I created a warm environment for the elderly people dining at the independent living dining area, the Westbrooke Clubhouse. I set and cleared tables to ensure customers were comfortable where they ate. I took orders and delivered food and beverages to customers, and communicated with the kitchen to resolve any lack of satisfaction from the customers. I built relationships with returning customers and enthusiastically conversed with them each evening. I cleaned the dining area to prepare for the next shift. I trained new employees to perform duties in an efficient manner. I explained menu items to ensure the customers were clear on their options and satisfied with their meal. I worked to ensure their dinner would be the highlight of their day at the retirement center.