KATE REYNOLDS
Tucson,AZ
Overview
4
4
years of professional experience
1
1
Certification
Work History
Victim Services Specialist
Mothers Against Drunk Driving
01.2024 - Current
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Spearheaded awareness through public speaking to community outreach.
- Reduced feelings of isolation among victims by creating and moderating support groups.
- Facilitated Victim Impact Panels once a month.
- Increased customer engagement with compelling content creation and social media management.
- Created social media content highlighting upcoming events.
Housing Specialist II
CITY OF TUCSON
07.2022 - 12.2023
- Informed citizens about federal, state, and locally funded housing programs
- Educated prospective tenants about the Section 8 housing program regarding housing quality standards, policies, rules, and regulations
- Initiated vouchers and explained voucher program and compiled related information to assist client during their housing search better
- Provided customer service to specialty agency caseworkers and updates them on clients on a weekly and daily basis
- Processed upwards of 30 applications weekly along with requesting more information to complete citizen files
- Determined eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification
- Reviewed documentation and input data into the system to complete the eligibility process
- Developed and maintained relationships with community organizations and agencies.
Outreach Case Manager
NATIONS FINEST
06.2021 - 05.2022
- Provide Supportive Services for Veteran Families (SSVF), for homeless or at risk of homelessness veterans, regaining stability in permanent housing
- Accomplished client care by assessing treatment needs, developing, monitoring and evaluating treatment plans and progress
- Meets budgets by monitoring expenses, statistics, and completing grant and subsidy applications
- Improved staff competence by providing educational resources and learning opportunities
- Provided assistance to clients through initial screening and eligibility process within the Guidelines of the SSVF Grant
- Provided case management, appropriate referrals and assist in needed services, through supportive services tracking, individual need, realistic and obtainable housing stability plans
- Participated in local community collaboration activities, presentations for community awareness and sought outside donations through various community fundraising events
- Assisted site director, program support manager, and program staff with facilitating smooth delivery of services
- Ensured database records were kept current and accurate
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Outreach Services include contact and meetings with local businesses, hospitals, and homeless shelters to coordinate efforts to end homelessness and locate Veteran families in need of assistance
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Ordered supplies for staff and recorded any purchases.
Library Aide
PRESCOTT VALLEY PUBLIC LIBRARY
07.2020 - 06.2021
- Established professional relations with clients, staff, and donors
- Sorted books and documents on behalf of the employer to be used in daily operations
- Used Workflows to look up patron accounts as well as issue new cards and pay bills
- Check-in and out items that have been damaged or need to be repaired
- Open the library by turning on circulation desks computers and setting up computer stations
- Answer questions about materials at the library as well as questions pertaining to patrons' accounts, Libby, and Overdrive
- Assisted patrons with library computers, printers, and copy machines
- Worked closely with other library employees to ensure patrons are getting quality service
- Handled check-in and check-out process of library books and materials at the circulation desk.
Education
Bachelor of Arts - History
University of New Mexico
12.2019
Skills
- Proficient in all office equipment and computer programs including all Window and Google formats
- Experience with Department of Economic Security Database, Kronos, and Enterprise Income Verification (EIV) Application Processes
- Case Management
- Teamwork and Collaboration
- Customer Service
- Case File Management
- Organizing
- Time Management
Certification
- NARHO Certified Specialist of Eligibility and Calculation-Housing Choice Vouchers, 08/18/2023
- NARHO Certified Specialist of Occupancy-Housing Choice Vouchers, 08/18/2023
Additional Information
April 2023 to December 2024- Target Zero Committee Chair, July 2023 to Present- Employee Resource Group Lead
References
- Norma Haynes, Housing Specialist III- Compliance, 520-791-4171
- Dawn Marie Hayden, Program Support Manager at Nations Finest, (928) 776-0766
- Nicholas Wood, Site Director at Nations Finest, (928) 277-7729
- Beth Allen, Circulation Supervisor at Prescot Valley Public Library, (928) 759-3040
Timeline
Victim Services Specialist
Mothers Against Drunk Driving
01.2024 - Current
Housing Specialist II
CITY OF TUCSON
07.2022 - 12.2023
Outreach Case Manager
NATIONS FINEST
06.2021 - 05.2022
Library Aide
PRESCOTT VALLEY PUBLIC LIBRARY
07.2020 - 06.2021
Bachelor of Arts - History
University of New Mexico
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