Kate Sailema
Queens,USA
Summary
Results-driven retail and e-commerce professional with experience in team leadership, luxury client service, optical sales, fulfillment operations, and employee training. Known for maintaining exceptional customer experiences, achieving high performance metrics, and supporting operational excellence in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Brand Ambassador
Raise Recruiting
Queens, NY
06.2026 - Current
- Led promotional campaigns to enhance brand visibility and engagement.
- Trained new ambassadors on product knowledge and customer interaction strategies to gain trust in our brand.
- Executed strategies to maximize brand exposure in a fast paced environment.
- Collaborated with marketing teams to gain brand exposure across LGA.
- In charge of Brand Ambassadors breaks and scheduling accommodations.
Team Trainer
Whole Foods Market
02.2025 - Current
- Trained and onboarded 15+ Team Members, improving productivity and operational consistency.
- Maintained 98%+ fulfillment accuracy while supporting high-volume e-commerce operations.
- Coached employees on SOP compliance, customer service standards, and workflow efficiency.
- Partnered with leadership to improve department performance and labor utilization.
Optician
Malik Eye Care
12.2022 - 07.2024
- Provided personalized eyewear consultations to 20+ clients daily.
- Increased premium lens and product sales by approximately 15%.
- Managed insurance verification, order processing, and client follow-up.
- Built long-term client relationships through exceptional service.
Sales Associate
UGG
09.2021 - 06.2022
- Delivered premium customer experiences in a luxury retail environment.
- Supported merchandising, inventory management, and sales initiatives.
- Consistently exceeded customer service expectations.
Team Member
Target
09.2022 - 01.2023
- Supported fulfillment and front-end operations during peak seasonal demand.
- Maintained merchandising standards and inventory accuracy.
- Delivered efficient service in a high-volume retail environment.
Sales Associate
Bath & Body Works
01.2018 - 01.2021
- Met sales goals through product recommendations and upselling.
- Created engaging customer experiences that increased customer loyalty.
- Maintained visual merchandising standards and promotional displays.
- Supported inventory replenishment and store recovery operations.
Education
A.A.S. - Criminal Justice
Queensborough Community College
B.A. - English & Criminal Justice
John Jay College
05.2024
Skills
- Team Leadership
- E-Commerce Operations
- Luxury Retail
- Client Experience
- Training & Development
- Sales
- Inventory Management
- Microsoft Office
- Communication
- Cash Handling
Accomplishments
- 98%+ Fulfillment Accuracy
Affiliations
ALPFA
Certification
Culture Champion
Food Handlers
Timeline
Lead Brand Ambassador
Raise Recruiting
06.2026 - Current
Team Trainer
Whole Foods Market
02.2025 - Current
Optician
Malik Eye Care
12.2022 - 07.2024
Team Member
Target
09.2022 - 01.2023
Sales Associate
UGG
09.2021 - 06.2022
Sales Associate
Bath & Body Works
01.2018 - 01.2021
A.A.S. - Criminal Justice
Queensborough Community College
B.A. - English & Criminal Justice
John Jay College