Kate Saldivar
El Paso,TX
Summary
Computer Science graduate with over six years of experience in logistics, customer service, and operational management. Skilled in SAP ERP, Microsoft Excel, Velocity WMS and SALOG and data analysis, with experience creating reports, dashboards, and presentations. proven leader with strong problem-solving and communication skills. Currently pursuing CompTIA A+ certifications while seeking an opportunity to apply my technical knowledge, analytical mindset, and problem-solving skills in an IT or AI-focused organization.
Overview
7
7
years of professional experience
Work History
Warehouse Account Lead
Kuehne + Nagel
El Paso, TX
11.2022 - Current
- Led daily operations for the Returns Department while supervising workflow and team productivity.
- Develop and maintain Microsoft Excel reports, dashboards, and charts to monitor inventory levels operational performance and department productivity.
- Analyze operational data and present trends, metrics, and process improvements through Excel reports and powerpoint presentations for management meetings.
- Utilize SALOG, ensuring accurate billing and timely processing for multiple departments.
- Coordinated domestic and international shipments for efficient logistics between United States, Canada, and Mexico.
- Coordinate domestic and international shipments between the United States, Canada, and Mexico.
- Resolved customer inquiries via email, ensuring high service standards and customer satisfaction.
- Resolve customer inquiries through email while maintaining excellent service standards.
- Manage employee timecards and overtime scheduling.
- Train and support new team members.
Customer Service Representative
Kuehne + Nagel
El Paso, TX
10.2020 - 11.2022
- Handled customer communications through email, provided timely updates, and resolved shipment and inventory inquiries.
- Created and maintained Microsoft Excel spreadsheets, charts and reports to track inventory, customer returns and operational performance.
- Processed inbound inventory and maintained accurate warehouse records using Velocity WMS.
- Verified shipment information, ensuring inventory accuracy and data integrity.
- Coordinated with warehouse personnel to resolve discrepancies and improve operational efficiency.
- Maintained accurate documentation while supporting inventory control and order fulfillment.
- Worked closely with cross-functional teams to ensure customer expectations and service-level agreements are met.
Verifer
Kuehne + Nagel
El Paso, TX
05.2019 - 10.2020
- Verified shipments and customer returns by reconciling physical inventory with packing lists and system records to ensure accuracy.
- Inspected returned materials to identify damaged, defective, or incorrect items while ensuring compliance with company quality standards.
- Worked in a fast-paced, high-volume distribution environment while consistently meeting productivity and accuracy goals.
Education
Associate of Arts - Computer Science
El Paso Community College
El Paso, TX05-2025
High School Diploma -
El Dorado High School
El Paso, TX06-2017
Skills
- SAP ERP
- Velocity WMS
- SALOG Billing System
- Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP, Charts, Dashboards)
- Microsoft Word, PowerPoint, Outlook
- Windows Operating Systems
- Data Analysis and Reporting
- Hardware and software troubleshooting
- Programming Fundamentals
- Networking Fundamentals
Technical Skills
IT & Computer Skills
- CompTIA A (In Progress)
- Leadership & Team Supervision
- Process Improvement
- Customer Service
- Analytical Thinking
- Problem Solving
- Cross-Functional Collaboration
- Project Coordination
- Attention to Detail
- Time Management
Professional Skills
Timeline
Warehouse Account Lead
Kuehne + Nagel
11.2022 - Current
Customer Service Representative
Kuehne + Nagel
10.2020 - 11.2022
Verifer
Kuehne + Nagel
05.2019 - 10.2020
Associate of Arts - Computer Science
El Paso Community College
High School Diploma -
El Dorado High School