Detail-oriented administrative professional with 4+ years supporting healthcare, education, and real estate teams. Experienced in managing records, coordinating schedules, and maintaining compliance with HIPAA and other regulations. Proficient in Microsoft Office, Google Workspace, EMR/EHR systems, and CRM tools. Adept at problem-solving, multitasking, and representing organizations with professionalism and care.
- Administer manual lymphatic drainage (MLD) and support patient care plans for edema reduction.
- Manage electronic medical records and prepare treatment reports, maintaining HIPAA compliance.
- Draft patient documents and educational handouts using MS Word and Adobe.
- Collaborated with supervising occupational therapists for improved treatment planning and intervention strategies.
- Contributed to a positive rehabilitation environment by fostering strong relationships with patients, families, staff members, and referring providers.
- Prepared IEP documentation and managed confidential records for over 65 students across 4 schools.
- Entered data into district system with 99% accuracy and generated monthly compliance reports.
- Delivered direct therapy services and collaborated with teachers and families to meet IEP goals.
- Facilitated parent completion of special education paperwork and maintained ongoing communication.
- Delivered high-quality care by continuously refining treatment methods based on evidence-based practice principles.
- Utilized effective communication skills to present recommendations to patients, families, and other healthcare professionals in a clear and concise manner.
- Documented treatment interventions and collaborated with interdisciplinary team for improved outcomes.
- Provided direct therapeutic support in line with established care plans.
- Maintained compliance through accurate, timely notes and regular progress reviews.
- Enhanced patient outcomes by implementing individualized therapeutic interventions and techniques.
- Ensured adherence to facility policies, procedures, regulations as well as compliance with state licensing requirements for COTALs.
- Managed CRM with 300+ client records; prepared and distributed weekly status reports.
- Drafted contracts and disclosures, scheduled property showings, and coordinated vendor appointments.
- Handled incoming leads via phone, email, and social platforms, improving client response time and satisfaction.
- Tracked advertising expenses and maintained listing packets and marketing materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained efficient office operations by handling errands and administrative functions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.