Kate Segura
Mableton,GA
Summary
Tech-savvy Customer Service Specialist with a strong dedication to prioritizing and multitasking in fast-paced environments. Valuable team player consistently contributing to the achievement of personal and business goals. Recognized for successfully resolving escalated customer support issues, ensuring high levels of customer satisfaction and retention. Skilled at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Technician
F3 Technologies
Atlanta, GA
09.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Project Manager
RoundRock Technologies
Raleigh, NC
04.2022 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Modified and directed project plans to meet organizational needs.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Led project teams through design, construction and launch process.
Front of House Supervisor
Intellitix
Montreal, MO
11.2015 - 01.2018
- Helped with load/unload and deployment of equipment in area requested.
- Performed troubleshooting and repairs on equipment in preparation of trainings and event.
- Reviewed polices, common questions, and concerns tied to event to implement them in my trainings to staff.
- Communicated with vendors and event staff before and during event for last minute changes to procedures and menus in order to implement them into company’s software.
Education
Associate In Engineering Technology - Computer Programming
Atlanta Technical College
Atlanta, GA07.2024
High School Diploma -
East Paulding High School
Dallas, GA06.2010
Skills
- Fluent in Spanish
- Hardware and software installation
- Troubleshooting and Diagnostics
- Training and mentoring
- Project planning and development
- Strategic planning
Certification
C++ Programming
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
F3 Technologies
09.2023 - Current
Project Manager
RoundRock Technologies
04.2022 - Current
Front of House Supervisor
Intellitix
11.2015 - 01.2018
Associate In Engineering Technology - Computer Programming
Atlanta Technical College
High School Diploma -
East Paulding High School