Kate Shariati
Nashville,TN
Summary
Energetic professional with 17 years experience in customer advocacy, managing people and leading daily operations. Engaging and motivating team player excellent at establishing rapport with clients while successfully planning, coordinating and executing initiatives. Core competencies include sound judgment, strong sense of accountability, instinctual problem solver committed to drive customer centric results within the Customer Advocacy role.
Overview
21
21
years of professional experience
Work History
Management & Safety Program Manager
NASTC
Gallatin, Tennessee
03.2016 - Current
- Managed various safety programs for a workforce of over 5,000 drivers.
- Achieved a 65% increase in program participants from 2018 to 2024.
- Strengthened client connections through proactive and timely communication strategies.
- Generated comprehensive and punctual reports outlining program progress.
- Guided staff towards customer service targets.
- Implemented and managed changes to achieve program goals.
- Partner with management to develop execution strategies.
- Facilitated seamless communication between customers and relevant personnel.
- Coordinate with multiple departments to set objectives and ensure timeline commitments.
- Shift seamlessly between various tasks and expectations.
- Established project goals in alignment with business priorities.
- Recognized deficiencies in various projects and proposed effective solutions.
- Directed internal teams by setting clear expectations.
INSURANCE AGENT
Farmers Insurance
Nashville, USA
05.2014 - 03.2016
- Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, and specialized policies, such as marine, farm/crop and medical malpractice
- Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Installed bookkeeping systems and resolved system problems
- Monitored insurance claims to ensure were settled equitably for both client and insurer
MANAGING PARTNER
Outback Steakhouse
Madison, USA
02.2009 - 04.2014
- Managed Team of 60 diverse individuals
- Facilitated team and upper level management meetings
- Implemented initiatives while driving successful results
- Responsible for hiring, training, scheduling and product ordering
- Designed annual and monthly business plans to grow sales and profits
- Monitored budgets and payroll records to verify authorization of expenditures
- Established standards for personnel performance and customer service
- Kept accurate records in compliance with sanitation and food service requirements
- Top Financial Performer
- Exceeded company profit goal by $13500 in 2012
- Exceeded company profit goal by $5200 in 2013
- Top Performer in Customer Satisfaction Scores
MANAGER
Outback Steakhouse
Madison, USA
05.2006 - 02.2009
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Counted money and made bank deposits
- Scheduled staff hours and allocated resources to maximize team member performance
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
SERVER
Outback Steakhouse
Madison, USA
02.2004 - 05.2006
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assessed guest demeanor and identified negative behavior, addressing with manager
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Listened to customer concerns and complaints and quickly rectified issues
Education
Bachelor of Arts (B.A.) - Business Administration
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05.2005
Skills
- Team leadership and direction
- Self-starter and independent worker
- Able to quickly pivot and prioritize tasks in a fast-paced environment
- Detail-oriented
- Proficient in MS Office, and quick to learn new systems
- Exceptional written and verbal communication skills
- Proactive thinker looking for ways to streamline processes and workflows
- Confident in conflict resolution
Accomplishments & Awards
- Partner of the Year 2010 & 2012
- Positive and Energetic Workplace 2012 & 2013
- Mentor Award 2013
- Diversity Award 2013
- Dress for Success 2010, 2011, 2012, 2013, 2014
References
- Bruce Doucette
- Jessica Davenport
- Jessica Murray
Timeline
Management & Safety Program Manager
NASTC
03.2016 - Current
INSURANCE AGENT
Farmers Insurance
05.2014 - 03.2016
MANAGING PARTNER
Outback Steakhouse
02.2009 - 04.2014
MANAGER
Outback Steakhouse
05.2006 - 02.2009
SERVER
Outback Steakhouse
02.2004 - 05.2006
Bachelor of Arts (B.A.) - Business Administration
MIDDLE TENNESSEE STATE UNIVERSITY
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