Kate Sharp
Allenstown
Summary
Results-driven management professional with strong focus on team collaboration and achieving organizational goals. Adept at navigating changing needs and fostering reliable work environment. Proven track record in optimizing workflows. Known for adaptability, integrity, and commitment to delivering impactful results.
Overview
20
20
years of professional experience
Work History
Group Practice Manager
LifeStance Health
07.2024 - Current
- Ensured high-quality patient care by maintaining up-to-date knowledge of industry regulations, standards, and best practices.
- Elevated overall staff morale through consistent recognition of achievements and implementation of team-building activities.
- Enhanced team collaboration by conducting regular staff meetings and fostering open communication within the group practice.
- Oversaw facility maintenance tasks to ensure a clean, safe, and comfortable environment for patients and staff members alike.
- Evaluated key performance metrics regularly to identify areas requiring improvement and implementing appropriate changes.
- Supervised team of 7 office personnel and 70+ clinicians across 4 office locations.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Employee Relations Coordinator
LifeStance Health
11.2020 - 07.2024
- Established strong relationships with employees across all departments, acting as a reliable point of contact for concerns or issues that arose.
- Organized regular team-building activities to foster camaraderie and boost morale among staff members.
- Developed comprehensive onboarding materials for new hires, ensuring a smooth transition into company culture.
- Coordinated training sessions for managers on topics such as diversity, inclusion, and conflict resolution to promote a positive work environment.
- Managed sensitive employee information with discretion, adhering to strict confidentiality policies and maintaining accurate records.
- Processed new hires, transfers, and separations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization's success.
- Liaised with IT department to streamline technology onboarding, ensuring new employees had immediate access to required systems and software.
- Improved company culture by incorporating team-building activities into onboarding program.
- Monitored and reported on effectiveness of onboarding programs, using data to drive decisions and improvements.
Office Manager
LifeStance Health
02.2020 - 11.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Front Office Coordinator
LifeStance Health
05.2019 - 02.2020
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
Store Manager
Starbucks
01.2018 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Market Representative
Xtra Mile Recordings
01.2017 - 01.2019
- Successfully completed assigned tasks promoting label artists via social media marketing as well as real life marketing.
- Initiated genuine connections with fans at artist events, distribute “give-a-ways” and promote the label’s catalog of artists.
- Collaborated with cross-functional teams to drive successful product launches and promotional campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
Assistant Store Leader
Dressbarn
03.2017 - 12.2017
- Responsible for executing all aspects of store operations in absence of the store leader: including cash handling, payroll, scheduling, direct sales, customer engagement, POG, supply/inventory control and shipment processing.
- Community Connections leader. Focus on event coordination, customer and community outreach, as well as social media brand presence.
- Assist in training/onboarding of new stylists in the company mission statement.
Store Manager
Hanes Brands Inc.
01.2014 - 01.2017
- Successfully executed all aspects of store operations including recruiting, hiring, staff development, merchandising, payroll, scheduling, annual staff reviews, direct sales, customer service, event planning, and inventory control.
- Increased annual store profits by 7%, as well as growth in AOS, Conversion and UPT.
- Strong skill set in leadership, team building, and problem solving.
Co-Manager
BAM : Books-a-Million
01.2011 - 01.2014
- Skilled in payroll, direct sales, inventory control, scheduling, office support, deposit and cash verification, merchandising, and problem solving.
- Successfully achieved daily and monthly financial goals while controlling expenses.
- Responsible for executing all aspects of store operations in the absence of the store Manager.
Custom Framing Manager
Michaels
01.2008 - 01.2011
- Responsible for training all frame staff in customer service, sales, and production of frame orders in a timely manner.
- Responsible for inventory and supply ordering.
- Successfully achieved daily and monthly financial goals while controlling expenses.
- Skilled in payroll, direct sales, inventory control, scheduling, office support, deposit and cash verification, merchandising, and problem solving.
Assistant Manager
Payless Shoe Source
01.2005 - 01.2008
- Responsible for executing all aspects of store operations in the absence of the store Manager.
- Customer Service Coordinator, responsible for training associates in maintaining excellent customer service standards.
- Community Service coordinator.
- Skilled in payroll, direct sales, inventory control, scheduling, merchandising, hiring of staff and problem solving.
Education
High School Diploma -
Dover High School
Dover, NH06-2000
Skills
- HIPAA compliance
- Operations Management
- Clinical Onboarding
- Employee engagement
- Workflow management
- Performance metrics
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
Timeline
Group Practice Manager
LifeStance Health
07.2024 - Current
Employee Relations Coordinator
LifeStance Health
11.2020 - 07.2024
Office Manager
LifeStance Health
02.2020 - 11.2020
Front Office Coordinator
LifeStance Health
05.2019 - 02.2020
Store Manager
Starbucks
01.2018 - 05.2019
Assistant Store Leader
Dressbarn
03.2017 - 12.2017
Market Representative
Xtra Mile Recordings
01.2017 - 01.2019
Store Manager
Hanes Brands Inc.
01.2014 - 01.2017
Co-Manager
BAM : Books-a-Million
01.2011 - 01.2014
Custom Framing Manager
Michaels
01.2008 - 01.2011
Assistant Manager
Payless Shoe Source
01.2005 - 01.2008
High School Diploma -
Dover High School
Similar Profiles
Jennifer HutchensJennifer Hutchens
Clinical Psychologist at LifeStance HealthClinical Psychologist at LifeStance Health
Emily Kyte, LCSWEmily Kyte, LCSW
Outpatient Therapist at LifeStance HealthOutpatient Therapist at LifeStance Health
Rameses VieraRameses Viera
Call Center Representative at LifeStance HealthCall Center Representative at LifeStance Health
Bryanna ValleyBryanna Valley
Administrative Care Coordinator at OBAN CorporationAdministrative Care Coordinator at OBAN Corporation
Darelle DeMarcoDarelle DeMarco
Claims Manager at AmTrust Financial Services, Inc, AFSIClaims Manager at AmTrust Financial Services, Inc, AFSI