Summary
Overview
Work History
Education
Skills
Timeline
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KATE SIMS

Los Angeles,CA

Summary

Highly motivated and collaborative team player with a diverse background in operations, events and client relations. Skilled in relationship-building, proficient in establishing connections, adept at cultivating networks and fostering professional relationships to drive mutual success. Seeking to contribute to a pioneering brand known for its transformative culture and innovative approach,

Overview

6
6
years of professional experience

Work History

Director of Operations

NeueHouse
09.2023 - Current
  • Head of Experiential and Programming, simultaneously overseeing daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversee all elements of planning and execution, including day-of and onsite logistics; liaise with external talent and partners and all internal teams, including AV, F&B and Marketing.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Bring creative concepts and curation to fruition through flawless event production; organize, manage, and host events for Venice Beach House.
  • Forecast and track budgets for department, write and analyze recap reports to achieve brand objectives.
  • Develop and support key strategic and operational initiatives in partnership with House Directors for all functions including Operations, F&B, Facilities, Membership, Events & Programming, Marketing & Sales, IT &A/V, etc.
  • Troubleshoot issues effectively and commercially, balance aesthetic & brand considerations, with viable commercial and long-term solutions and member satisfaction.
  • Meet with members and discuss member experience on regular basis, connect members with each other when appropriate, respond to member issues and inquiries, as needed.
  • Strategize with Membership Directors to achieve KPIs, which are related to membership occupancy, revenue, and operational efficiency.

Operations Manager

NeueHouse
08.2022 - 09.2023
  • Oversee Security, Housekeeping and AV team; trained and guided team members to maintain high productivity and performance metrics.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Execute and develop policies, procedures, and systems for member services, member retention, member experience, facility operations, studio management, marketing, and events.
  • Conduct and participate in regular departmental meetings sessions to ensure highest level of member and guest experience.
  • Lead cross-functional project management and implementation.

Senior Coordinator, Workplace Services

GOAT GROUP
03.2022 - 07.2022
  • Responsible for facilities management for 3 GOAT Warehouses and 3 Flight Club Retail locations; provide support to 18 Global locations
  • Vendor management by sourcing and vetting vendors, develop and maintain relationships, set-up contracts and agreements, establish service standard, coordinate and schedule services
  • Made periodic site visits to Southern California locations to ensure physical space is aligned with GOAT Group aesthetic and building operations are running smoothly; complete site visit checklists, host vendor meetings and walk-throughs
  • On-call to address urgent facilities issues immediately, and coordinate general and preventative repairs & maintenance
  • Lead Workplace Services Events; facilitated monthly Surprise & Delight, an employee appreciation event; partner with DEI team on monthly theme, source vendors, delegate tasks and provide support to WS Coordinators, and send company-wide communication
  • Managed all stages of event planning, preparation and execution; promote culture and diversity across domestic and international events

Workplace Services Coordinator

GOAT GROUP
11.2020 - 03.2022
  • Supported day-to-day operations of GOAT GROUP Headquarter
  • Liaison between Workplace Experience team and service providers, assisting with vendor scheduling; on-call to address urgent facilities issues immediately, and coordinated general repairs & maintenance
  • Assisted production team with shoots and events, scheduling additional security, janitorial, valet; provided on-site support to high profile clients and prepped talent riders
  • Conducted data entry and audits for space planning, work from home support, office renovations and Return to Office project
  • Spearheaded company-wide initiative, implementing New Hire Kits to global onboarding process
  • Organized, developed and successfully executed plan to retroactively distribute to over 900 employees in 18 Global locations
  • Cross-functionally collaborated with department leadership; effectively led meetings to collect data on global head counts and employee projection, and facilitated leadership alignment and approval
  • Maintained strong, effective and clear communication with HRBP's and On-site Managers; successfully executed new hire kits distribution and established new onboarding program

Client Relations Manager

Hughes Marino
03.2019 - 04.2020
  • Promoted to provide senior-level operations management and exceptional client services
  • Successfully maintained office manager duties while prioritizing CRM role
  • Provided day-to-day support to brokerage team; built relationships with high profile clients and companies, organized schedules, coordinated tours and client meetings
  • Managed active deal tracking, transaction reports, Salesforce updates, meeting notes, client/prospect follow-up gifts, assembled marketing material and conducted data research projects
  • Earned Most Inspiring Teammate Award in 2019 for outstanding work ethic and positive attitude

Office Manager

Hughes Marino
03.2019 - 01.2020
  • Led West LA office operations and facilities management
  • Primary point of contact for 10,000 sq. ft. office, facilitated day-to-day operations, managed renovation and construction projects, liaison between project management team and vendors
  • Managed office budget, tracked supplies inventory and supported Accounts Payable team o Maintained all records of floor plans, specs, materials and created preferred vendor list for LA office
  • Assisted corporate operations team with onboarding new hires, internal role changes, company policy and procedure updates

Office Manager

Tishman Speyer
02.2018 - 03.2019
  • First point of contact for tenants and vendors, coordinated information flow between building staff; developed and maintained strong working relationships
  • Responsible for vendor management, certificate of insurance tracking, punch list walks, access requests, maintenance and loading dock schedule
  • Coordinated repairs, maintenance and construction projects including HVAC, janitorial, general repairs, fire protection systems and elevator inspections

Education

Masters of Social Work -

University of Southern California
Los Angeles, CA

Bachelor's - Human Development & Family Studies

UNIVERSITY OF CONNECTICUT
Storrs, CT
05.2017

Skills

  • Creative and Innovative
  • Vendor Relations
  • Growth Strategies
  • P&L Management
  • Salesforce CRM Software
  • Project Management
  • Decision-Making
  • Teamwork and Collaboration
  • Marketing Strategies

Timeline

Director of Operations

NeueHouse
09.2023 - Current

Operations Manager

NeueHouse
08.2022 - 09.2023

Senior Coordinator, Workplace Services

GOAT GROUP
03.2022 - 07.2022

Workplace Services Coordinator

GOAT GROUP
11.2020 - 03.2022

Office Manager

Hughes Marino
03.2019 - 01.2020

Client Relations Manager

Hughes Marino
03.2019 - 04.2020

Office Manager

Tishman Speyer
02.2018 - 03.2019

Masters of Social Work -

University of Southern California

Bachelor's - Human Development & Family Studies

UNIVERSITY OF CONNECTICUT

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