Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KATE SIMS

West Monroe,LA

Summary

  • Dependable individual with exceptional people skills and a commitment to high levels of job performance. Successfully interacts with customers and employees in a retail environment. Organized and dependable candidate skilled at managing multiple priorities and willing to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills seeking a full-time position. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Utilizes excellent time management and problem-solving skills to overcome professional challenges.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best e
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
  • Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Manager

MILANOES
West Monroe, LA
11.2023 - 08.2024
  • Maintained records of transactions made during shift as required by law or company policy.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored system performance to ensure optimal operation of servers.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Analyzed system logs and identified potential issues with server operations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Evaluated existing processes related to server management and recommended improvements.
  • Managed virtual server environments, optimizing resource allocation and scalability.
  • Managed server infrastructure, ensuring high availability and optimal performance.
  • Managed server-related projects, ensuring they are completed on time and within budget.

Key Carrier

DALLOR GENERAL
CALHOUN, LA
02.2023 - 11.2023
  • Organized backroom stock areas according to company guidelines.
  • Followed opening and closing procedures as outlined by the manager.
  • Stocked shelves with merchandise and kept store clean and organized.
  • Performed inventory counts as required by management team.
  • Monitored surveillance cameras throughout the store for safety purposes.
  • Operated POS system to process payments from customers.
  • Identified opportunities for process improvements based on customer feedback.
  • Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
  • Sorted incoming shipments for accuracy prior to stocking shelves.
  • Replenished merchandise on shelves according to planogram specifications.
  • Resolved customer issues in a professional manner.
  • Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
  • Ensured compliance with all state laws regarding alcohol sales.
  • Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
  • Adhered to all safety regulations when handling merchandise or operating equipment.
  • Greeted customers, provided assistance and answered inquiries.
  • Reconciled daily register receipts against shift reports for accuracy.
  • Maintained accurate cash drawer by counting cash, checks and credit cards.
  • Assisted in general housekeeping to maintain store image.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Managed daily operations, client relations and IT.

SERVER

Huddle House Restaurant
CALHOUN, LA
03.2022 - 02.2023
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Grocery Store Cashier/Stocker

CALHOUN GROCERY
Calhoun, LA
09.2021 - 03.2022
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Retrieved items for customers and verified prices.
  • Helped trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Operated cash register to accurately process and record customer payments.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Removed trash, swept, and mopped floors for professional appearance.

Food Service Worker/Cashier

SUBWAY
WEST MONROE , LA
02.2019 - 11.2019
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.

Retail Sales Associate

Charlotte Russe
Monroe, LA
10.2017 - 12.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

West Ouachita High School
West Monroe, LA
05.2017

No Degree - Medical Assisting

Louisiana Delta Community College
West Monroe, LA

Skills

  • Staff Development
  • Expense Tracking
  • Financial Management
  • Performance Management
  • Strategic Planning
  • Sales management
  • Verbal and written communication
  • Time Management
  • Cross-Functional Teamwork
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Punctual and Hardworking
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Organization and Time Management
  • Teamwork and Collaboration
  • Reliability
  • Microsoft Word
  • Int
  • QuickBooks experience
  • Friendly, Positive Attitude

Certification

LIQUOR LICENSE

References

References available upon request.

Timeline

Server Manager

MILANOES
11.2023 - 08.2024

Key Carrier

DALLOR GENERAL
02.2023 - 11.2023

SERVER

Huddle House Restaurant
03.2022 - 02.2023

Grocery Store Cashier/Stocker

CALHOUN GROCERY
09.2021 - 03.2022

Food Service Worker/Cashier

SUBWAY
02.2019 - 11.2019

Retail Sales Associate

Charlotte Russe
10.2017 - 12.2018

High School Diploma -

West Ouachita High School

No Degree - Medical Assisting

Louisiana Delta Community College

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KATE SIMS