Kate Snowa
Richmond,VA
Summary
Solution focused professional with ten years of experience working in a sensitive corporate environments. Skilled in a wide range of business functions including operations managment, team leadership, and project coordination. Organized and creative with strong communication and collaboration skills.
Overview
18
18
years of professional experience
Work History
Region Sr. Director, Development Operations
American Heart Association
01.2018 - Current
- Effectively managed a team of up to 12 including Business Operations Directors, Development Coordinators and Event Planning Coordinators.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging a solution-focused mindset among employees.
- Developed and maintain a weekly newsletter to support staff highlighting key information, weekly initiatives and helpful resources.
- Implemented strategic enhancements to boost operational and organizational efficiency including developing use cases, process guides, training documents, and rolling out Microsoft Teams Channels and the Planner app for effective campaign logistics management and team communication.
- Manage and produce a monthly all-staff call for the support team, leading a committee of support staff to plan and execute the event. Coordinate with region leaders to gather agenda items, develop and distribute a detailed agenda, and facilitate the call to ensure smooth transitions and adherence to the schedule. Record and distribute meeting minutes and action items, and implement feedback mechanisms to continuously improve the calls.
- Enhanced internal communication channels, resulting in improved information flow, idea sharing and regional support team interaction.
- Utilized internal networks and personal connections to enhance interdepartmental relationships.
- Maintained positive internal customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Manager
NetSearch Digital Marketing
01.2018 - Current
- Responsible for planning, directing and coordinating all of the organization's operations and administrative functions for 25+ employees
- Developed, managed and monitored an annual average operating budget of 4.0+ million
- Managed all accounting and finance functions for the company including AR/AP, payroll, month end/year end reconciliation and reporting
- Served as key leadership team member responsible for regularly providing data to monitor performance against established goals
- Lead yearly planning meetings where strategic initiatives and performance targets were set
- Project managed quarterly and yearly company initiatives
- Planned and executed business and social events for clients and staff
- Generated reports, company communications, proposals and presentations
- Supported local employee engagement and community events & activities; coordinated employee recognition and service awards
- Accountable for improving office performance, efficiency, and profitability while upholding company culture and vision
Client Services Manager
NetSearch Direct (now NetSearch Digital Marketing)
01.2011 - 01.2018
- Established the Client Services department with the main goal of providing outstanding customer service and project management for a rapidly growing and diverse client set
- Responsible for designing and implementing improved processes or operational policies for the department and recommended changes to products and services to better fulfill clients' needs
- Provided daily assistance to team of Client Services Associates; answering questions, helping foster innovative ideas and strategies to increase service level
- Provided guidance and served as a point of escalation for client/production issues
- Responsible for meeting department goals and initiatives centered around client satisfaction and retention
Office Manager
NetSearch Direct
01.2008 - 01.2011
- Designed and implemented office policies by establishing standards and procedures
- Organized office functions, managed schedules and oversaw daily operations of office with 10 employees
- Handled Human Resources duties including new hire on-boarding, benefits enrollment, training and payroll
- Developed paperless environment by implementing online systems to manage customer data, process orders and payments resulting in improved efficiencies in campaign set up times and 98% monthly on time payment capture rate
- Utilized communication and administration skills to sustain positive relationships with customers and vendors
- Managed contracts, invoices and payments from customers
- Served as go-to person regarding any administrative or operational related functions
Administrative Assistant
NetBaldwin
01.2007 - 01.2008
- Provided administrative support for owners, sales and production team members
- Responsible for the preparation of various sales, financial and marketing reports, correspondence and relevant documentation
- Distributed information as directed and managed all incoming communications for the office ensuring professional and prompt responses to customer inquiries
- Provided invaluable support to the office, researching relevant information and presenting results in a coherent and concise manner
- Responsible for the arrangement of all travel, scheduling meetings, and handling personal and business-related errands and tasks
- Ensured all files were updated, maintained and organized efficiently
Education
East Carolina University
Greenville, NC01.2004
Skills
- Operations Management
- Business Administration
- Team Management
- Project Management
- Leadership and Strategic Thinking
- Policy and Procedure Design
- Microsoft Office Suite
- Salesforce CRM
- Google Analytics
- Canva Design
Awards
2023 Making an Extraordinary Impact Award - This award recognizes an individual who exemplifies dedication to taking on big challenges which requires big thinking and creative solutions towards advancement of our mission.
Timeline
Region Sr. Director, Development Operations
American Heart Association
01.2018 - Current
Operations Manager
NetSearch Digital Marketing
01.2018 - Current
Client Services Manager
NetSearch Direct (now NetSearch Digital Marketing)
01.2011 - 01.2018
Office Manager
NetSearch Direct
01.2008 - 01.2011
Administrative Assistant
NetBaldwin
01.2007 - 01.2008
East Carolina University
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