Kate Stamer

❖ Builds and nurtures strong, trusted relationships with a portfolio of 165+ accounts, resulting in increased client retention.

❖ Enjoys sharing and presenting technology solutions to effectively communicate features and value of the product, leading to a successful onboarding process for new accounts, and ensuring a seamless transition to maintain strong client relationships from day one.

❖ Assists clients in analyzing data within the platform by providing actionable insights and guidance to drive success and ultimately lead to significant ROI.

❖ Provides timely and constructive feedback to the product development team based on the analysis of customer data and insight, contributing to the enhancement of product features and usability.

❖ Organizes and leads business reviews with clients, addressing concerns, identifying upsell and cross-sell opportunities, discussing and negotiating renewals, developing success plans, and driving customer satisfaction.

❖ Utilizes CRM software, Gainsight, to closely track the activity and health of clients.

❖ Successfully increased occupancy by 400%. Property leased up to 87% occupancy in 5 months by leveraging market knowledge and implementing successful promotional strategies.

❖ Responded to in-person, phone, and email inquiries, which includes providing leasing information, making appointments, going on tours, and executing the follow up with clientele.

❖ Managed all aspects of the leasing process, including greeting clients and assessing their needs, successfully leasing apartments, processing applications, reviewing screenings, preparing organized leasing paperwork, handling ledgers and ensuring strict deadlines are made.

❖Generated, analyzed, and reported daily, weekly, and monthly leasing and market trends to management to assess how to meet and exceed property goals and keep up to date with competitors.

❖ Functioned as "Manager on Duty" by conducting daily team meetings, assisting with hiring, onboarding and training of employees, and marketing the boutique brand to increase rider retention by attending social events and flyering to local businesses.

❖ Confidently managed conflict in high pressure situations by overcoming objectives and problem solving, and communicated to management team on any issues that arose while they were not present.

❖ Showed leadership skills by working as a cohesive team, but assigned tasks to coworkers to ensure all opening / closing tasks were met in a timely manner.

❖ Responsible for any additional manager system duties (i.e returns, daily or nightly reporting)

❖ Worked alongside the retail team to identify opportunities to grow the studio's retail business.