Katherine Stokes
Yardley,PA
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facility Attendant
Northampton Recreation Center
11.2023 - Current
- Maintained cleanliness and safety standards throughout facility areas.
- Assisted in the set-up and breakdown of events, ensuring smooth operations.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Front desk to check in members and sign them up for activities and events.
Crew Member
Dunkin' Donuts
02.2021 - 11.2023
- Handled customer complaints professionally and courteously.
- Preparing food and beverages in a fast-paced environment
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Processed customer refunds and exchanges.
- Organized storage areas for maximum efficiency of inventory control systems.
- Followed all safety and security procedures to reduce risks.
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee brewing equipment and maintained cleanliness of work area to meet health standards.
Education
Associates Degree - Health Sciences
Bucks County Community College
Newtown, PA06-2027
High School Diploma -
Bucks County Technical High School
Fairless Hills, PA06-2023
Skills
- Company Standards
- Valid Driver's License
- Verbal and Written Communication
- Cash Handling
- Time Management
- Cleaning
- Organization
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
Certification
10 Hour OSHA Certification
Timeline
Facility Attendant
Northampton Recreation Center
11.2023 - Current
Crew Member
Dunkin' Donuts
02.2021 - 11.2023
Associates Degree - Health Sciences
Bucks County Community College
High School Diploma -
Bucks County Technical High School