Summary
Overview
Work History
Education
Skills
Timeline
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Kate Stowits

Sanford,NC

Summary

Customer-focused Convenience Store Clerk with 30 years of retail customer service and sales experience. Business-minded people-person with proven and documented success winning and keeping customers and helping management improve marketing and boost sales volume. Driven to deliver spotless store, organized to perfection for record-setting sales. Knowledgeable retail team member skilled at multitasking to meet store and customer needs. Experienced in organizing and restocking shelves, locating items and processing payments. Results-driven and responsive to handling different requirements. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

32
32
years of professional experience

Work History

Convenience Store Clerk

refuel
Lemon Springs, NC
02.2022 - Current
  • Greeted customers and answered questions about products or services.
  • Provided excellent customer service by addressing customer concerns in a timely manner.
  • Operated cash registers to process cash, check, and credit card transactions accurately.
  • Stocked shelves with merchandise according to store layout guidelines.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Organized back room storage areas to maximize space utilization.
  • Assisted in unloading trucks of incoming inventory items.
  • Verified accuracy of incoming shipments against invoices.
  • Rotated stock as needed to ensure freshness of product displayed on shelves.
  • Processed refunds and exchanges for unsatisfied customers promptly.
  • Checked expiration dates on all perishable goods before stocking them on shelves.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.

Clerk

Abbe Donuts
Homestead Sports Bar, FL
07.2020 - 10.2021
  • Operated cash register to process cash, check, and credit card transactions.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.

Bartender

Homestead Sports Bar
Lehigh Acres, FL
10.2020 - 09.2021
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.

Grocery Stocker

Winn Dixie Supermarket
Lehigh Aces, Florida
12.2020 - 07.2021
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Stocked shelves with products based on customer demand and sales trends.
  • Rotated and faced product displays for optimal visual appeal.
  • Assisted customers in locating desired items within the store.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Restocked shelves after each customer purchase for optimal display presentation.
  • Organized backroom storage areas in order to maximize space utilization.
  • Built promotional displays for featured products in accordance with corporate marketing plans.
  • Operated cash registers accurately when assisting customers at checkout lanes.
  • Reported any damaged goods or out-of-date items immediately to management personnel.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assessed floor displays to restock merchandise.

Grocery Clerk

Weis Markets
Selinsgrove, PA
05.1996 - 08.2014
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Stocked shelves, rotated merchandise and ensured product freshness.
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Verified prices on tags against price sheets for accuracy and updated tags when necessary.
  • Organized backroom storage areas according to company standards for safety and efficiency.
  • Placed orders for new inventory from vendors based on sales trends or customer demand.
  • Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Conducted regular inventories to ensure adequate stock levels were maintained at all times.
  • Monitored expiration dates on food products to ensure quality control measures were met.
  • Worked closely with management team to develop promotional strategies that increased sales.
  • Set up displays for seasonal promotions or events in accordance with company guidelines.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Followed instructions to properly arrange merchandise items.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Identified and quickly handled spill clean-up.
  • Created and built product displays to engage customers through visual merchandising.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Greeted customers promptly and responded to questions.

Convenience Store Assistant Manager

Coastal Mart
Selinsgrove, Selinsgrove
10.1994 - 05.1996
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Convenience Store Clerk

Unimart
Selinsgrove, PA
07.1992 - 08.1994
  • Provided excellent customer service by addressing customer concerns in a timely manner.
  • Operated cash registers to process cash, check, and credit card transactions accurately.
  • Stocked shelves with merchandise according to store layout guidelines.

Education

High School Diploma -

Selingsrove Area High School
Selinsgrove, PA
06-1986

Skills

  • Merchandising expertise
  • Stock replenishment
  • Storage Organization

Timeline

Convenience Store Clerk

refuel
02.2022 - Current

Grocery Stocker

Winn Dixie Supermarket
12.2020 - 07.2021

Bartender

Homestead Sports Bar
10.2020 - 09.2021

Clerk

Abbe Donuts
07.2020 - 10.2021

Grocery Clerk

Weis Markets
05.1996 - 08.2014

Convenience Store Assistant Manager

Coastal Mart
10.1994 - 05.1996

Convenience Store Clerk

Unimart
07.1992 - 08.1994

High School Diploma -

Selingsrove Area High School

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Kate Stowits