Summary
Overview
Work History
Education
Skills
Letter of Recommendation
Timeline
Generic

Kate Sulkala

Tallahassee,FL

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

6
6
years of professional experience

Work History

Kitchen/ Team Leader

Chick-fil-A
08.2022 - Current
  • Maintained a clean, safe, and organized work environment for optimal productivity.
  • Managed scheduling for kitchen staff, ensuring proper coverage during peak service hours.
  • Maintained composure and work quality while under stress.
  • Trained new staff on food preparation and safety procedures.
  • Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.

Server/ Team Leader

Hopdoddy Burger Bar
08.2021 - 06.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cashier

Chick-fil-A
10.2018 - 07.2021
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Processed all sales transactions promptly to prevent long customer wait times
  • Learned roles of other departments to provide coverage and keep store operational
  • Promoted specific item options to drive sales and achieve add-on purchases.

Cashier

The Loop
12.2017 - 04.2018
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Promoted specific item options to drive sales and achieve add-on purchases.

Education

Associate of Arts -

St. Johns River State College
Orange Park, FL
12.2021

High School Diploma -

Fleming Island High School
Orange Park, FL
05.2019

Skills

  • POS systems
  • Merchandise restocking
  • Customer assistance
  • Credit and cash transactions
  • Product recommendations
  • Problem Solving

Letter of Recommendation

I have a letter of recommendation as well that I can send if interested. The letter is from my first Chick-fil-a that I worked during October 2018-July 2021. 

Timeline

Kitchen/ Team Leader

Chick-fil-A
08.2022 - Current

Server/ Team Leader

Hopdoddy Burger Bar
08.2021 - 06.2022

Cashier

Chick-fil-A
10.2018 - 07.2021

Cashier

The Loop
12.2017 - 04.2018

Associate of Arts -

St. Johns River State College

High School Diploma -

Fleming Island High School

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Kate Sulkala