Kate Sweeney
East Patchogue,NY
Summary
An energetic and strategic leader with 20 years of experience leading business units and cross-functional company-wide projects. Delivers top-line growth and bottom-line results to position businesses for long-term success. Strong background in customer service. Proven experience in managing and developing teams. Demonstrates outstanding leadership skills and ability to motivate and energize organizations to achieve objectives. Proven ability to collaborate with various departments to ensure successful outcomes on projects. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Operations Consultant
Juice Press
12.2023 - 07.2024
- Codified Front of House employee training
- Incorporated Slack for more effective communication, with 90% adoption within one month
- Created reporting to identify store opening emergencies quickly
- Worked as District Manager, managing 9 stores across 5 states.
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Vice President of Operations
Upright Education
08.2021 - 06.2023
- Established, implemented, and communicated the strategic direction of the organization's operations division
- Collaborated with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
- Collaborated with other divisions and departments to carry out the organization's goals and objectives
- Identified, recommended, and implemented new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
- Ensured that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision
- Established, communicated, and implemented operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Hired and trained the first 15 employees at the company
- Worked with CEO to raise over $4M in seed funding
- Reviewed and approved cost-control reports, cost estimates, and staffing requirements for projects
- Established company budget
- Managed company P&L
- Managed all Human Resources functions.
Director of School Partnerships, Business Development
REVOLUTION PREP
08.2017 - 12.2018
- Developed 15 new partnerships in NYC and Long Island
- Communicated with over 100 schools on a weekly basis
- Increased revenue by $200,000 year over year.
- Implemented on-site programming based on the individual needs of individual schools.
- Presented Growth Mindset workshops at 30 schools
- Presented in-house teacher professional development training at 3 schools in NYC
- Exceeded lead generation goals by 30%
Director of Marketing and Business Development
STRATUS ADMISSIONS COUNSELING
05.2016 - 05.2017
- Developed rebranding strategy and marketing plan to change Stratus Prep into Stratus Admissions Counseling
- Worked with a cross-functional team to develop a new brand, mission statement, and vision for the company and executed a rebranding plan
- Managed SEO and SEM partnerships to increase web traffic by 40%
- Created 5 strategic partnerships through revenue-sharing activities
- Managed and maintained 20 business and law school admissions partnerships
- Created a college counseling product and launched a college counseling website
- Managed all marketing activities including email campaign management, lead sourcing, marketing events, and website development.
Operations Consultant
MANHATTAN PREP
02.2015 - 04.2015
- Key team member in the development and implementation of strategic plan for ACT 5lb book launch
- Developed sales strategy for book launch
- Worked with management team to provide insight into market analysis prior to launch
- Managed integration with Kaplan Prep shared services division
- Drove book sales by creating cross functional sales plan.
Regional Vice President
Collegewise
01.2014 - 01.2015
- Promoted to this highly-visible new position to develop a new college admissions division for the Corporation
- Managed divisional P&L
- Increased the financial performance of five established and ten new offices in the northeast
- Developed operational plans to be implemented across the division
- Key team member in the development and implementation of 5 year strategic plan for division
- Developed remote team of 15 counselors
- Created international counseling division
- Established accounting policy, pricing strategy, and customer service plan for division
- Grew top line revenue by 20% over forecast in the first 6 months
- Improved bottom line by renegotiating real estate leases and developing key partnerships with vendors.
Senior Executive Director
The Princeton Review
01.2012 - 12.2014
- Handpicked by new CEO to run the flagship office for a second time based on prior success in the role
- Responsible for consolidating four local field offices in NYC into one central office located in Manhattan and putting the office on a path to long term growth and profitability
- Revenue: $10M
- Increased top line growth by 24% ($650K) and profit by 18% ($358K) within the first year
- Recruited, hired, trained and managed a team of 19 full time employees and 300 part time employees
- Successfully merged business with Bell Curves, a business focused on creating diversity in colleges
- Managed successful relationships with over 40 NYC High Schools, both public and private
- Increased corporate partnerships by 22%, including relationships with major non-profits in NYC (iMentor, NYNY).
Education
Bachelor of Arts - Sociology
SUNY Geneseo
Geneseo, NY05.1998
Skills
- Remote work environment
- P&L Management
- Process Improvement
- Customer Experience Improvement
- Budgeting
- Forecasting
- Staff Development
- Team Leadership
- Sales Channel Development
- Relationship Management
- Project Management
- Accounts receivable
Personal Information
LinkedIn Profile: https://www.linkedin.com/in/catherine-sweeney-678b8258/
Timeline
Operations Consultant
Juice Press
12.2023 - 07.2024
Vice President of Operations
Upright Education
08.2021 - 06.2023
Director of School Partnerships, Business Development
REVOLUTION PREP
08.2017 - 12.2018
Director of Marketing and Business Development
STRATUS ADMISSIONS COUNSELING
05.2016 - 05.2017
Operations Consultant
MANHATTAN PREP
02.2015 - 04.2015
Regional Vice President
Collegewise
01.2014 - 01.2015
Senior Executive Director
The Princeton Review
01.2012 - 12.2014
Bachelor of Arts - Sociology
SUNY Geneseo
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