Hi, I’m
KATE SZAFAROWICZ
Sylvania ,OH
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
5
years of professional experience
Work History
Owens Illinois (OI)
Customer Success Manager
01.2023 - Current
Job overview
- Provide internal business partners with insight on customers' requirements, expectations, and other pertinent competitive information
- Assist in sales process & procedure documentation across lines of business
- Collaborate strongly with key stakeholders to understand their needs and keep projects delivered on-time
- Generate, monitor, and manage customer specific reports regarding but not limited to finished good and packaging material inventory, and sales
- Drives the management of projects in alignment with strategic goals
- Communicating insights to various teams
- Build and foster strong relationships with your portfolio of up to 30 accounts
- Coordinate across partner teams to communicate critical success factors
- Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes
- Manage end-to-end supplier enablement activities in partnership with multiple internal stakeholders and teams
- Focus on measurement and help to build foundational metrics for sales enablement to drive action plans for increased sales productivity, adoption of enablement programs, and effectiveness
- Analyzed client feedback and performance metrics to inform strategic recommendations for service improvements.
Owens Illinois (OI)
Customer Service Team Lead
01.2022 - 01.2023
Job overview
- Lead, coach, and advise project teams and peers for the advancement of strategic goals, projects, and initiatives
- Manage the full employment process of new employees including not limited to initial interview, screening, offer negotiation, evaluation
- Drives consistency, integration, and standardization of processes as it pertains to Order to Cash policies, procedures, and systems
- Continuously monitor and improve the integrity and accessibility of marketing data to ensure that teams are equipped with the necessary information to drive results
- Facilitate live training sessions (e.g., webinars, workshops) to educate and onboard new users
- Engage in daily internal cross functional meetings to ensure all departments are aligning on overall business goals
- Cross-Functional Partnership and Influence: Partner closely with Pooled CSMs, Marketing, Product Managers, and Product Marketing Managers to develop campaigns in your lifecycle stage that drive customer health and optimization of Segment
- Leverage internal visibility to socialize customer feedback and insights to cross-functional partners
- Lead cross-functional teams in analyzing existing systems, processes, and workflows to identify areas for improvement and better ways to leverage
Libbey Inc
Customer Account Manager
01.2020 - 01.2022
Job overview
- Own execution of acquisition and retention-focused CRM initiatives for weight management category, including ideation, briefing, creative, managing timelines, pulling audiences, segmentation, scheduling/set-up, and post-send reporting
- Identify key customer needs and coordinate to deliver those set needs
- Monitor and analyze affiliate performance metrics to ensure targets are met or exceeded
- Ability to develop long-term relationships
- Spearhead as main point of contact for clients
- Collect feedback, develop content, data analysis & insights, and lead external presentations to customers
Education
University of South Carolina
Bachelor's from Marketing
01.2018
Sylvania Southview Highschool
High School Diploma
01.2013
Skills
- Project Management
- Verbal & Written Communication
- Team Management
- Collaborative Team Building
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer advocacy
- Strategic planning
- CRM software
- Account management
- Customer relations
SAP Software Management
Over several years of working within SAP Software
Languages
English
Native or Bilingual
Timeline
Customer Success Manager
Owens Illinois (OI)
01.2023 - Current
Customer Service Team Lead
Owens Illinois (OI)
01.2022 - 01.2023
Customer Account Manager
Libbey Inc
01.2020 - 01.2022
Sylvania Southview Highschool
High School Diploma
University of South Carolina
Bachelor's from Marketing
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