Kate Titherington-Hagerty
PHLEBOTOMIST
Shawmut,Maine
Summary
Detail-oriented CNA skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Offering 25 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care.
Personable and dedicated, with strong commitment to patient care and precision in medical procedures.
Knowledgeable in venipuncture techniques and specimen handling, with proficiency in maintaining sterile environments and accurate record-keeping. Focused on delivering exceptional patient experiences and contributing to efficient healthcare operations.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Northern Light Home Care and Hospice
03.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Phlebotomist
Northern Light Home Care and Hospice
01.2021 - Current
- Demonstrated adaptability by successfully performing venipuncture on patients with challenging veins or medical conditions.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
- Demonstrated expertise in various blood collection methods including venipuncture, and butterfly needle technique.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Enhanced patient comfort by utilizing proper venipuncture techniques and maintaining a calm demeanor during blood draws.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Skillfully performed venipuncture procedures for blood sample collection without causing unnecessary pain or discomfort.
- Improved patient comfort by employing gentle and efficient venipuncture techniques.
- Demonstrated adaptability by successfully performing venipuncture on patients with challenging vein conditions, ensuring minimal discomfort while obtaining necessary samples.
LiveSafe Emergency Response Button Rep.
Northern Light Home Care and Hospice
09.2023 - Current
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
Telehealth Tec.
Northern Light Home Care and Hospice
01.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Home Health Care Aide
Northern light home heath and hospice
07.2016 - Current
- Maintained clean and well-organized environment to promote client happiness and safety.
- Facilitated best care by developing strong and trusting rapport with patient.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored and reported clients' progress.
- Furnished personal care to clients within private home settings and championed patient independence and well-being.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Observed patient vital signs and report health concerns
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
CNA
Woodland Park Care Center
11.2008 - 10.2010
- Facilitated best care by developing strong and trusting rapport with patient.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Helped clients stay happy and healthy by providing mental and emotional support.
CNA/Health Unit Coordinator Pediatric ICU
Summerland Hospital
03.2005 - 07.2008
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Documented activities and recorded information in EMR system.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Administered personal nursing assistance in pre- and post-operative situations.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Provided data entry of doctors orders and outgoing lab work
- Assisted nurses in starting IV's
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
No Degree - Licensed Practical Nurse
Maine Collage of Health Professions
Lewiston, MENo Degree - Phlebotomy Cert.
MedCerts
09-2025
Medical Coding And Billing - Medical Insurance Coder And Billing
Kaplan University
Las Vegas, NV03-2008
Skills
- Case management experience
- Client documentation
- Client safety and first aid
- Care plan management
- Compassionate client care
- Behavior redirection
- Planning and coordination
- Insurance billing
- Communications
- Inventory management
- First Aid/CPR
- Customer service
- Document preparation
- System Tests
- Staff education and training
- Inventory oversight
- User training
- Program support
- Accuracy and attention to detail
- File management
- Customer Service-oriented
- Independent worker
- Problem-solving
- Office administration
- Administrative support
- Mail handling
Education and Training
other,other
Timeline
Administrative Assistant
Northern Light Home Care and Hospice
03.2025 - Current
LiveSafe Emergency Response Button Rep.
Northern Light Home Care and Hospice
09.2023 - Current
Phlebotomist
Northern Light Home Care and Hospice
01.2021 - Current
Telehealth Tec.
Northern Light Home Care and Hospice
01.2017 - Current
Home Health Care Aide
Northern light home heath and hospice
07.2016 - Current
CNA
Woodland Park Care Center
11.2008 - 10.2010
CNA/Health Unit Coordinator Pediatric ICU
Summerland Hospital
03.2005 - 07.2008
No Degree - Licensed Practical Nurse
Maine Collage of Health Professions
No Degree - Phlebotomy Cert.
MedCerts
Medical Coding And Billing - Medical Insurance Coder And Billing
Kaplan University
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