Kate Toohig
Woodmere,OH
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
22
22
years of professional experience
Work History
Director of Wellness and Engagement
Mandel JCC
Beachwood, Ohio
09.2022 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for 5 departments of the organization.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Prepared presentations for board meetings summarizing departmental updates.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Implemented new technologies to streamline processes and enhance productivity.
- Represented the organization at industry events, conferences, and public meetings.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant General Manager
Active Wellness Ohio
Beachwood, OH
11.2019 - 11.2022
- Managed daily operations of the facility, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Developed marketing plans to promote products or services offered by the company.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Led quarterly staff training sessions to improve service quality and operational skills.
Director of Fitness Wellness and Recreation
Mandel JCC
Beachwood, OH
02.2016 - 11.2019
- Develops a vision for the Fitness, Wellness, and Recreation division consistent with operational strategies that promote the mission and purpose.
- Communicates job responsibilities for all FWR staff members by developing and implementing clearly documented expectations through training, mentoring, and coaching.
- Maintains an effective safety program and procedures for emergency care of members.
- Assist with the BBYO Active program for the community's youth.
- Developed member feedback survey, which resulted in new program offerings and a satisfaction rate of 98%.
- Proposes new business lines within the FWR division that will contribute to an increase in ancillary net revenue.
- Develops and monitors departmental budgets that enhance revenue while effectively managing expenditures.
- Makes informed recommendations regarding capital expenditures and the investment of resources that support member retention and recruitment initiatives.
- Manages and vets all contractual agreements with equipment, facility, and food vendors.
- Maintains and controls an inventory of the equipment and program supplies.
- Developed, implemented and monitored fitness programs for members of all ages.
Group Fitness Manager
Mandel JCC
Beachwood, OH
05.2015 - 02.2016
- Create group fitness schedules that meet the needs of all members by soliciting feedback from attendees.
- Develop a vision and goals for the group fitness department to align with the goals and core values of the organization.
- Directly manage over 60 employees delivering over twenty exercise formats in four studios.
- Coordinating schedules of 85 weekly classes over 7 days of operation for 362 days per year.
- Developed a relationship with community organizations to offer classes for the underserved.
- Collaborated with the membership and marketing departments to increase membership participation and satisfaction of the group fitness department and its offerings.
Manager, Personal Trainer, Instructor
Train For Life LLC.
Orange, OH
05.2005 - 05.2015
- Initiate, promote, and manage all clientele recreational activities.
- Conduct personal evaluations and prescribe suitable fitness programs for all clients.
- Implement group fitness classes in small businesses to meet their wellness needs.
- Create and instruct health education and activities for community recreation departments and schools.
- Design and deliver one-on-one training sessions for clients seeking individualized training.
- Hire and manage group fitness instructors and trainers.
- Inventory, upkeep, and repair all company equipment.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager, Personal Trainer, Instructor
Chagrin Valley Fitness
Chagrin Falls, OH
03.2006 - 12.2010
- Recruited and registered over 200 new members and clients.
- Developed exercise programs and created new class formats.
- Auditioned, hired, and completed quarterly evaluations of all instructors.
- Prepare and submit biweekly payroll reports.
English and Physical Education Teacher, Coach
Walsh Jesuit High School
Cuyahoga Falls, OH
08.2002 - 06.2006
- Instructed English and Physical Education courses to grades 9-12.
- Introduced nutrition education and information to improve student health.
- Formed and mediated the first 'Fit Club'.
- Formed and coached the first women's lacrosse team, a state championship team.
Education
Master of Education -
Cleveland State University
Cleveland, OH01.2000
Bachelor of Arts - English
Cleveland State University
Cleveland, OH01.1999
Skills
- Budgeting & Forecasting
- Educator
- Corporate Partnerships
- Talent Recruitment
- Policy Development
- Community Engagement
- Strategic Planning
- Facility & Program Management
- Staff Management
- Contract and Vendor Management
Timeline
Director of Wellness and Engagement
Mandel JCC
09.2022 - Current
Assistant General Manager
Active Wellness Ohio
11.2019 - 11.2022
Director of Fitness Wellness and Recreation
Mandel JCC
02.2016 - 11.2019
Group Fitness Manager
Mandel JCC
05.2015 - 02.2016
Manager, Personal Trainer, Instructor
Chagrin Valley Fitness
03.2006 - 12.2010
Manager, Personal Trainer, Instructor
Train For Life LLC.
05.2005 - 05.2015
English and Physical Education Teacher, Coach
Walsh Jesuit High School
08.2002 - 06.2006
Master of Education -
Cleveland State University
Bachelor of Arts - English
Cleveland State University
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