Kate Touzel
Fort Worth,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Portfolio Manager
GMAC Commercial Mortgage
03.1997 - 12.1998
- Effectively resolved customer complaints, fostering loyalty and repeat business.
- Managed high-stress situations with professionalism, addressing disputes and conflicts efficiently.
- Handled escalated calls to achieve satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Provider Relations Representative
US Healthcare
02.1996 - 03.1998
- Facilitated providers' navigation of reimbursement processes, ensuring timely payments and minimizing disputes.
- Managed high-volume caseloads in dispute resolution, delivering swift outcomes that preserved positive relationships.
- Researched and resolved billing discrepancies and claims efficiently to enhance customer satisfaction, improving ratings.
Customer Service Representative
Williamson-Dickie Mfg. Co.
09.1994 - 1995
- Effectively resolved customer complaints, fostering loyalty and repeat business.
- Managed high-stress situations with professionalism, addressing disputes and conflicts efficiently.
- Handled escalated calls to achieve satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Education
Associate of Applied Science - Psychology
Tarrant County College
Fort Worth, TX05.2026
General
R. L. Pascal High School
Fort Worth, TX05.1991
Skills
- Excellent written/verbal communication skills
- Active listening
- Critical thinking
- Administrative support
Timeline
Portfolio Manager
GMAC Commercial Mortgage
03.1997 - 12.1998
Provider Relations Representative
US Healthcare
02.1996 - 03.1998
Customer Service Representative
Williamson-Dickie Mfg. Co.
09.1994 - 1995
Associate of Applied Science - Psychology
Tarrant County College
General
R. L. Pascal High School
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