Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AssistantManager
Kate Tran

Kate Tran

Newport News,VA

Summary

  • Resourceful Human Resources Manager offers expertise in employee relations and business management paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
  • Talented HR leader with a 3-year career overseeing human resources operations, including employee relations, organizational structuring, and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management, and organizational skills.
  • Human Resources Manager offering three years of management experience and development of high-performing teams through recruitment, training, organizational development, and performance evaluation. Strong record of accomplishment working with senior managers to build an organization to meet performance goals.
  • Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits, and working with the executive team to develop talent acquisition and retention goals. A hardworking employee with customer service, multitasking, and time management abilities.
  • Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to use education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Results-driven Heavy Equipment Transportation leverages people and best practices to create accountable performance. Change agent with a history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent.
  • Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
  • Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Human Resources Manager

Army
Fort Gregg Adams, VA
08.2021 - 09.2023
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Provided HR consultation services to leadership and department heads.
  • Recruited new employees and built relationships, driving visibility.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.

Transportation Driver

Army
Fort Gregg Adams, VA
10.2017 - 09.2023
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported riders to designated stops according to pre-determined schedules.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Achieved consistently high customer scores due to exceptional service.
  • Secured merchandise, avoiding damage during transportation.
  • Drove trucks to and from job sites to deliver supplies.
  • Reviewed work orders to perform freight movement and deliveries.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Complied with traffic regulations to safely operate vehicles.
  • Followed regular schedule of pickups for individual customers and groups.
  • Followed safety regulations and state laws governing vehicle operation.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Inspected vehicle and personally handled routine upkeep.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Maintained knowledge of first-aid procedures.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
  • Completed accident reports and delivered to supervisor.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
  • Collected fares or vouchers from passengers and made change or issued receipts.

CLERK

USPS
Los Angeles, California
02.2015 - 09.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Coordinated and scheduled meetings and appointments.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.

CALL CENTER-CUSTOMER SERVICE

USPS
Los Angeles, California
01.2014 - 02.2015
  • Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Assessed customer's needs and coordinated with support groups to service customer.
  • Developed partnerships with external companies and stakeholders to help customers access broad range of services.
  • Satisfied customer needs on every call with knowledgeable service and quick responses.
  • Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Evaluated data to identify trends and determine customer service needs.
  • Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
  • Provided outstanding customer service through product knowledge, industry news and destination expertise.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Performed high-quality customer service in fast-paced, high call volume environment.
  • Analyzed and developed service goals for in-bound call center.

Education

Master of Science - Master of Science in Leadership

Grand Canyon High School
Grand Canyon, AZ
01.2026

MBA - Master of Business Administration

Grand Canyon University
Phoenix, AZ
01.2026

Bachelor of Science - Human Resources Management

Grand Cayon University
Phoenix, AZ
05.2023

Skills

  • Compliance
  • Recruitment
  • Employee Onboarding
  • Recruitment Strategies
  • Training and Mentoring
  • Compensation and Benefits
  • Employee Relations
  • Personnel Recruitment
  • Team Building
  • Recruitment and Hiring
  • Benefits Programs
  • Human Resources Operations
  • Talent Management
  • Staffing and Recruiting Professional
  • Training Programs
  • Performance Assessment
  • Risk Management
  • Labor Relations
  • Leadership Development
  • Microsoft Office Proficiency
  • Employee Support
  • Training Development
  • Payroll Coordination
  • New Employee Orientation
  • Employee Engagement
  • Staff Management
  • Benefits Administration
  • Organizational Development
  • Training and Development

Languages

Vietnamese
Native/ Bilingual

Certification

HAZMAT Certification in Amry

Timeline

Human Resources Manager

Army
08.2021 - 09.2023

Transportation Driver

Army
10.2017 - 09.2023

CLERK

USPS
02.2015 - 09.2017

CALL CENTER-CUSTOMER SERVICE

USPS
01.2014 - 02.2015

Master of Science - Master of Science in Leadership

Grand Canyon High School

MBA - Master of Business Administration

Grand Canyon University

Bachelor of Science - Human Resources Management

Grand Cayon University
Kate Tran
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