Kate Velasquez
Summary
- Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Levis Strauss & Co. Excelled in enhancing store sales through effective upselling strategies and fostering customer loyalty. Demonstrates exceptional fashion knowledge and positive customer engagement, significantly improving client satisfaction and repeat business.
- Outgoing and reliable, emphasizing excellent customer service and teamwork. Familiar with food safety standards and adept at operating kitchen equipment. Capable of creating a positive dining experience for customers by ensuring quality and efficiency.
- Developed strong communication and problem-solving skills in a high-paced customer service environment. Adaptable and ready to bring these transferable skills into a new field with a focus on achieving positive outcomes. Open to exploring opportunities that leverage background in guest relations and service excellence.
Overview
6
6
years of professional experience
Work History
Stylist Sales Associate
Levis Strauss & Co
10.2024 - Current
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Acknowledged, interacted, and built relationships with clients to stimulate loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Front of House Associate
Panda Express
05.2022 - 08.2024
- Maintained a tidy, organized work area and supported cleanliness and quality standards.
- Enhanced customer satisfaction by providing exceptional service
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Trained new hires on front-of-house procedures, contributing to a cohesive team dynamic.
- Interact with customers, manage transactions, resolve consumer conflicts, and answer questions
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Volunteer
Santa Clarita Sheriff Station
11.2023 - 11.2023
- Attended a Pre-Ride Briefing for Ride Along, which included Safety rules, Confidentiality, Behavioral Expectations
- Handling Incidents that can arise, such as calls for service, traffic stops, and arrests if deemed necessary
Cashier
Jack in the Box
03.2021 - 05.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Volunteer
Mervyn M Dymally High School
03.2019 - 04.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported engaging and smooth-running events by helping with organization and planning.
Education
Bachelor of Arts - Criminal And Justice Studies
California State University, Northridge
Northridge, CA06-2025
High School Diploma -
Mervyn M Dymally High School
Los Angeles06-2021
Skills
- Store maintenance
- Fashion knowledge
- Cleaning and sanitation
- Safe food handling
- Late-night shift availability
- Stress tolerance and resilience
- Upselling strategies
- Positive customer engagement
- Positive attitude and enthusiasm
Languages
Spanish
Native or Bilingual
Timeline
Stylist Sales Associate
Levis Strauss & Co
10.2024 - Current
Volunteer
Santa Clarita Sheriff Station
11.2023 - 11.2023
Front of House Associate
Panda Express
05.2022 - 08.2024
Cashier
Jack in the Box
03.2021 - 05.2021
Volunteer
Mervyn M Dymally High School
03.2019 - 04.2019
Bachelor of Arts - Criminal And Justice Studies
California State University, Northridge
High School Diploma -
Mervyn M Dymally High School